Promote your business to the callers while they're on hold. Inform them of your range of products and services, their benefits and how they can help them. Or just re-enforce your branding with some pleasant background music.
1.) Toutes nos lignes sont pour l’instant occupées – Merci de bien vouloir patienter. Nous vous prendrons en charge momentanément – PAUSE – Avez-vous déjà visité notre site internet www.johndoe.com ? Vos problèmes sont importants pour nous, restez en ligne, vous mis en ligne rapidement. – PAUSE – Un moment s’il vous plait, le prochain membre de l’équipe sera avec vous rapidement.
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24. Hello, you’ve reached [business name]. Every call is important to us, so please leave a brief message that includes your name and phone number so a member of our customer success team can call you back as quickly as possible.
These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
Identify yourself. A professional greeting is also personal. Speak your name, job title and company name within your message. But be conscious, you do not want to record a lengthy message.
23. Hello, thank you for calling [business name]. Please leave your name, number, and a brief message, and a member of our team will return your call within 24 hours.
How many times have you gone through the following scenario: While working with a customer or engaged on an important call, you receive a new voicemail. You listen to the message, hoping to understand the caller’s name and issue correctly. And when the caller whizzes through the digits of their callback number faster than you can write, you have to go through the entire message again. Once this exercise has been completed, you call the person back, only to get their voicemail.
Therefore, keeping your voicemail as attractive to a potential lead as possible is vital.
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
Our standard recordings start from $39 each and suit most SME business requirements. For more information please call 1300 00 1300 or CLICK HERE to make an online enquiry.
According to Nuance’s research, most voicemail messages languish for at least eight hours before they are heard.
Provide an emergency phone number. If you are going to be unavailable for a long period of time, let your callers know who they can contact for immediate assistance.
"These sound great. Thanks for the excellent service. We'll be using you again in the near future. Many thanks."
4.) Уважаемый Абонент, вы набрали номер совместной практики xxx. В настоящее время все наши линии заняты. Пожалуйста, подождите. Вы будете подключены к следующему доступному ассистенту как можно скорее.
5.) Bienvenido/a a John Doe. Gracias por su llamada. En estos momentos todos nuestros empleados están ocupados. Por favor, espere, en seguida le atenderemos.
2.) Звонки на горячую линию по этому номеру осуществляются бесплатно, за исключением обычных телефонных сборов.