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I appreciate your efforts at customer service. My clients receive the same impression and think better of my company.
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No, the voice mail on your phone can only be deleted through your Cox Business voice service or a cell phone. We recommend that you delete all audio files after listening to them since these files are large and will decrease your email storage capacity. (Note: Voice Mail older than 31 days will automatically be deleted from the mailbox.) The voice mail message can be transcribed up to 90 seconds. You can call your voice mail number or play the .wav file to listen to the entire message. I checked the box to receive Text (or audio) but did not get the email. What happened?
Cox Business has implemented a feature temporarily that allows you to log into your new voice mailbox and listen to saved messages. This feature is available 30 days after migration during which time you can access your voice mailbox. Press “5” from the main menu to access old voice messages. After a user presses “5”, the system will pause for 3-5 seconds and connect you to your previous mailbox. A user can enter the older PIN to listen to the older messages. After 30 days, Cox Business will remove this temporary access feature. Improvements include enhanced performance and reliability, as well as some new features like Readable Voice Mail.
1.) Toutes nos lignes sont pour l’instant occupées – Merci de bien vouloir patienter. Nous vous prendrons en charge momentanément – PAUSE – Avez-vous déjà visité notre site internet www.johndoe.com ? Vos problèmes sont importants pour nous, restez en ligne, vous mis en ligne rapidement. – PAUSE – Un moment s’il vous plait, le prochain membre de l’équipe sera avec vous rapidement.
Speaking clearly negates any confusion or any need for the caller to question themselves.
4.) Benvenuti alla John Doe Solutions. A causa di un evento interno, il nostro servizio di segreteria non è disponibile oggi. Potete lasciare un messaggio. Saremo nuovamente al vostro servizio lunedì. Ringraziamo per la vostra comprensione.
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If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.
6.) Bienvenue chez John Doe. Notre service téléphonique n’est pas occupé pendant les vacances. Les heures d’ouvertures peuvent être trouvés sur notre site www.johndoe.de. Nous vous remercions pour votre confiance et nous vous souhaitons d’agréables vacances et une bonne nouvelle année.
You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
4.) Cher client, vous avez composé le numéro xyz. Actuellement, toutes nos lignes sont occupées. Nous vous demandons de patienter. Vous serez connectés au prochain assistant dès que possible.
“Hi, this is [name]. I’m either on another call or am away from my desk. Please leave your name, contact details, number and your reason for reaching out and I will get back to you as soon as possible. Thank you for calling.”
16. Hi, you’ve reached [X Business Name]. Our regular business hours are [State opening hours]. If you need to reach someone immediately, please call [contact’s name] at [cell phone number]. If not, leave your name and contact information and a representative will get back to you when we re-open.
Do you speak a second language and serve customers in an area that primarily uses a language other than English? Make it known that you speak both languages. Start the voicemail with the most dominant language spoken in your market followed by the same message spoken in the secondary language:
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According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.