3.) Seu atendente ainda está em ligação com outro cliente. Para evitar longas esperas você pode deixar seu pedido e informação de contato. Nós lhe retornaremos o contato durante o horário de expediente imediatamente. Muito obrigado!
Tell People What You Want Them To Do—Here’s my voicemail greeting: “Hi, you have reached the voicemail for Todd Smith. At the tone please leave your name, phone number, the purpose of your call and the best time to reach you and I will return your call as soon as possible. Thank you”
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There is nothing more frustrating than being given an alternative contact number and then not having enough time to note the details.
3.) Attualmente, tutti i dipendenti sono ancora occupati. Siamo impazienti di arrivare da voi al più presto possibile. Avete visitato il nostro sito web: www.johndoe.de? Potrete trovare una panoramica dei nostri servizi e prodotti. La vostra chiamata è molto importante per noi e siamo attenti a concedere tutto il tempo necessario ai nostri clienti. Purtroppo, tutte le linee sono ancora occupate e chiediamo la vostra pazienza.
Need your voicemail recording as soon as possible? Depending on the complexity of your job, you can receive your final audio files in as little as one day.
Adam Boalt, CEO of LiveAnswer, a provider of phone support services for small and midsized businesses, puts the voicemail abandonment rate at between 50 percent and 75 percent, depending on the type of business.
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
He says checking voice mail, with all the announcements, codes and prompts, took 10 to 15 minutes out of a day, not including the time required to call each person back.
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All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
50. Hi, this is the customer service center at [X company]. We’re sorry to have missed your call. Leave your name and number and the next available representative will call you back to assist you. Things to Include in a Voicemail Message Get the Caller to Leave Their Name and Phone Number
"You see a lot more people working on collaboration technologies where you can share and exchange information in more social media-like contexts," he says.
Hi, you’ve reached Customer Service. We are busy assisting other customers at the is time. Please leave a detailed message with your order number or customer ID, the reason for your call, and the best number to reach you. A Service Specialist will return your call as soon as possible.
There is nothing more frustrating than being given an alternative contact number and then not having enough time to note the details.
5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number]. Thank you!"
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.