You will receive a direct mail letter, voice mail reminders, and an email. You can also check for the latest platform migration updates at www.coxbusiness.com/voice mail. How can I be sure that I am receiving my customer’s messages throughout the migration? You may test your messaging service by calling your desk phone from another location or phone and leaving a test message.
The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
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We are very pleased with using Sound Telecom as our answering service. The staff that answers our phones are always pleasant and courteous and our messages are delivered promptly.
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
Responding to voicemails is time-consuming. Fortunately, with the right greeting, you might be able to save yourself some hassle. If you don’t have an auto attendant, you can give callers the information they are looking for with your voicemail greeting. Of course, this means that your greeting may be a little lengthy, but that can work in your favor as callers will only stay on the line to leave a message if they still need assistance.
9. “Hi, you’ve reached [your name]. I’m unable to come to the phone right now. But if you leave your name, number and a short message, I’ll be sure to call back.”
If your caller has left you a detailed message with their query, it enables you to get straight down to business when you reply.
1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.'] Leave your name and number, and we'll discuss how your company can see similar results."
"These sound great. Thanks for the excellent service. We'll be using you again in the near future. Many thanks."
Your business’s voicemail greeting could be a potential customer’s first impression. Learn how to record an excellent greeting here! Click To Tweet
Nobody wants to listen to a long-winded voicemail. Keep your greeting short, simple, and concise. A voicemail message should pique a client’s interest and leave them looking forward to your call. Stick to the basics, explaining your company name, hours of operation, and when to expect a callback.
What do you think of your voicemail greeting? Does it sound professional, or is it outdated? Even worse, is it a computerized voice with a default message? (Ew.)
"These sound great. Thanks for the excellent service. We'll be using you again in the near future. Many thanks."
Being personable is key in having your caller look forward to receiving your callback. To do this, use different intonations in your voice to convey enthusiasm.
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We know what it’s like to build a business from the ground up, and we understand the importance of a good support system.
Your voicemail greeting is the first introduction to your office — what kind of impression do you want to leave?