The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.
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Your voicemail says it all when it comes to missed calls. Therefore, a professional greeting is key when people leave you a message. People will form an opinion about your style of work just by listening to the quality of your voicemail greeting. And remember, always listen to your voicemail greeting when you finish recording to make sure it's acceptable.
The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting. Just keep it short, and state the relevant information.
Avoid background noise – Make sure you record somewhere as quiet as possible so that the caller can fully concentrate on your voice and there are no embarrassing mishaps.
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5.) Herzlich willkommen bei der Mustermann GmbH . Persönlich erreichen Sie uns Montags bis Freitags von 7:00 - 18:00 Uhr und Samstags von 10:00 - 13:00 Uhr. Falls Sie eine Bestellung aufgeben möchten oder eine Frage haben, dann nennen Sie uns bitte Ihren Namen, Kundennummer sowie ihre Telefonnummer, damit wir Sie zurückrufen können. Sie können uns auch jederzeit eine Email an [email protected] senden. Vielen Dank für ihren Anruf. Auf Wiederhören.
Please leave your full name, contact details and reason for calling and I will call you back as soon as I’m back. Thanks for calling!”
Your caller may have other competitors in mind; however, a polite and open-sounding voicemail may sway them in your direction.
We strive to keep you connected, but If an issue with your service occurs, we'll start working on it the same day - even if it requires an on-site visit.
6. You have reached [your business]. All of our representatives are currently busy, but if you leave us a detailed message with your name and number we will return your call in the next two hours. Thank you for calling and have a great day.
You may also email us at [email]. If you would like one of our team members to call you back, please leave your full name, contact info and number after the beep. Good to hear from you!”
Mailbox greetings play when a caller reaches a user's mailbox. There are two greetings: one that plays when the user's phone is busy and the other when they don't answer or when they have their phone in Call Forwarded Always to voice mail. The default no-answer greeting plays a message recorded by the user. A typical user-recorded greeting would identify the user and inform callers that they are unable to answer their call� example: "Hello. You have reached John Doe. I am in today but missed your call. If you would like, please leave your name, telephone number and message at the sound of the tone and I will return your call as soon as possible. Thank you."
6.) Hello and welcome to the John Doe AG - Your agency for sample products. Unfortunately, all lines busy at the moment. Please try again later or wait just a moment. Thank you, your John Doe team.
8.) Benvenuti al Servizio Assistenza della John Doe. Purtroppo, tutte le linee sono occupate al momento. Si prega di lasciare un messaggio dopo il segnale con il vostro nome e numero di telefono. Vi richiameremo al più presto possibile. Vi auguriamo una buona giornata.
Who hears that every day? You’re bound to be the subject of your customers’ conversations because you’ve further branded yourself and your company. Who knows, you may generate more call-ins from prospects with this approachable greeting as customers share your voicemail with their coworkers.
Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.