These tips will guarantee that you make a great impression and maybe even get someone to leave a message or two.
Professionally recorded phone messages and greetings are the perfect way to promote and re-enforce your business brand when customers call the business. They will put a professional touch to any message and enhance your business image. Choose between a male or female voice, recorded in the tone best suited to your business. Ideal for Business Intro Messages at the start of the call, Auto Attendant (IVR) prompts, Voicemail greetings such as one for an After-Hours Service, and On-Hold Messages. Incorporate background music for that extra touch.
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In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
A standard recording includes up to 75 words and is up to 30 seconds in length. It includes a WAV File that can be uploaded onto most PBX systems and for use with inbound numbers. For a tailor made recording including on-hold promotional messages with background music please call 1300 00 1300 or CLICK HERE.
Call Forwarding is only available for telephone numbers within the continental United States.
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Don’t be fooled by other business’ mediocrity…Excellence matters. First impressions also matter. Let your clients and investors listen in on just how exciting and professional your business really is.
14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
In both the consumer and business world, it's becoming more common to hear voicemail prompts that warn callers that their messages might not be heard for a while and suggest that they send a text message or email instead.
Your business can benefit from having a regularly reviewed voice communication plan that not only meets the needs of the business but also keeps up with advances in technology to provide excellent customer service. If you are considering implementing any of these ideas, Spectrum Business Voice includes many features to help your business more efficiently handle incoming calls including voicemail-to-email, call hunting and call forwarding . Our specialists can help connect you with a solution that is just right for your business.
Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.
Customers will eventually need help from your business. If your customer service team is unavailable for calls, you can use the customer service voicemail recordings below.
Your voicemail greeting is important; it's the first contact people may have with you or…
Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.