Provide an emergency phone number. If you are going to be unavailable for a long period of time, let your callers know who they can contact for immediate assistance.
Enhanced Voicemail lets you listen to messages, create personal or corporate greetings and access your voicemail box from anywhere there's phone or internet access. In the Optimum Business Account Center, you can manage many advanced voicemail features, including listening to messages online, setting voicemail alerts and sending your messages to your email account. To activate your voicemail box you can simply dial *86 from your Optimum Voice line and follow the voice prompts or log in to the Optimum Business Account Center, click the "Phone" tab and select "Voicemail" from the drop-down menu. Here you will find the complete instruction guide to activate and manage your voicemail online or via telephone.
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After accessing your voicemail, choose your next message option to perform a specific function. Press 1 to retrieve messages. Press 2 to go to saved messages. Press 7 to hear current date and time. Press 9 for your mailbox setup menu. How to navigate through messages while listening to a message
Listen to your messages and return your calls as soon as possible. Of all the lines of communication available (social media, text, email, etc.,) your callers resulted in picking up the phone to call you because they wanted to speak with a live person. Do them the common courtesy and give them a call back when you first have the chance.
You can play a voice message at different speeds and pause/resume the message, using desktop client visual voicemail, or by dialing into their voicemail. Pressing a certain key on your phone controls how you can hear the voicemail:
Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
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To help a new contact understand you and your message on a voicemail greeting, your choice of words and tone takes on real and crucial significance.
When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.
Next to Message Storage, use the drop-down menu to select where you want to store your messages:
48. Hello, you’ve reached [name] at [company name]. If you need help with [X reason], please contact [X person/X system] or [visit our website at X and send us an email]. For all other inquiries, please leave your name, phone number, and a message, and I’ll get back to you as soon as I can.
You can also upload an unavailable greeting using the OnSIP app. After logging in, click on the Voicemail Settings gear icon at the far right. Make sure that the Custom Greeting is toggled to "on." You will then see an option to upload a .wav file of your choice. This recording will serve as your unavailable message.
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
You can access listen to your voicemail messages from Microsoft Teams apps or phones, Skype for Business apps or phones, or Outlook apps.
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