SUCCESS BOOKS ® is proud to Announce the Release of Todd Smiths New 280-page Hardcover Book and AudioBook Home Store Archive Meet Todd © 2017 Little Things Matter. All rights reserved Every lesson will help you become more successful in your personal and professional life.
1.) Herzlich willkommen bei Mustermann GmbH. Unsere Telefon-Hotline ist über die Festtage nicht besetzt. Genaue Öffnungszeiten erfahren sie auf unser Website unter www.mustermann.de - Wir bedanken uns für Ihr Vertrauen und wünschen Ihnen und Ihren Lieben erholsame Feiertage und ein gutes neues Jahr.
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“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
Thank you for calling [LinkedPhone]. Due to the current pandemic, our team members are working remotely and are available [Monday through Friday from 9am to 7pm Eastern Standard Time]. Please leave a message with your name, number, and how we can serve you. We will respond as promptly as possible. Thank you for your patience during this unprecedented time. Let’s get through this together. Stay safe and well.
“Hi, thanks for calling the office of (insert your name). I’m away from my desk or out of the office. Please leave your name and number, and I’ll return your call as soon as possible. If you need immediate assistance, please hang up and reach our customer support team at (insert phone number). Thanks, and have a great day!”
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Please leave your full name, contact details and reason for calling and I will call you back as soon as I’m back. Thanks for calling!”
7.) Benvenuti alla John Doe DE, il vostro specialista in prodotti campione. Se volete effettuare un ordine, si prega di seguire la procedura di ordinazione nel nostro negozio online www.johndoe.de – Rimaniamo in attesa del vostro ordine. Per ulteriori domande, si prega di contattare il nostro servizio di assistenza tramite e-mail a: [email protected] – vi contatteremo al più presto possibile. Grazie per la vostra chiamata.
3.( لا يزال مستشاركم مشغولا مع زبون آخر. لتجنب فترة الانتظار الطويلة يمكنكم ترك طلبكم ومعلومات الاتصال الخاصة بكم. سوف نتصل بكم فورا خلال ساعات العمل. شكرا !
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
"It's been one of the best things that we've ever done, really," Blanchard says. "Productivity's gone up and we've just got so much more time."
5.) Уважаемые клиенты, наш офис будет закрыт с 24 декабря по 2 января. Вы можете связаться с нами, как обычно, в понедельник, 5 января. Мы желаем вам и вашей семье счастливого Рождества и счастливого и успешного Нового года.
According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.
VirtualPBX provides every extension owner in your company with custom routing. If the employee isn’t available, the call will go to the personalized business voicemail account for that employee as a result. In this way, each employee can have a business greeting for callers. Similarly, you can set up voicemail boxes for departments or your company as a whole. Even if the call goes to a phone that already has personal voicemail, we can make sure your business calls only go to your business voicemail system. People that call the employee’s number directly get personal greetings, those that go through VirtualPBX get a business greeting.
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