2.) Herzlich willkommen bei der Mustermann GmbH. Leider rufen Sie uns außerhalb unserer Geschäftszeiten an. Persönlich erreichen Sie uns Montags bis Freitags von 8:00 bis 18:00 Uhr, Samstag von 9:00 bis 16:00 Uhr. Gerne können Sie uns eine Nachricht hinterlassen, oder Sie schreiben uns eine Email an: [email protected]. Wir werden uns dann umgehend bei Ihnen melden - Vielen Dank.
Sometimes the caller will not want to leave a message on voicemail or would prefer to contact you via alternative means.
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This topic describes how to record or upload voicemail greetings for extension voicemail or group voicemail.
47. Hi, this is [name], [company]’s [job title]. I’m happy to help you with [task], but I’m currently away from my phone. Leave a quick message and I’ll return your call as soon as I can. Thanks!
For additional details on the voice mail menu and associated options, see the Quick Reference Guide and User Guide. Cox Business Voice Mail includes high-value features to make leaving and retrieving messages efficient for you and your employees. Here is a summary of Voice Mail features: Three main voice mail options: Basic, Extension, and Group Voice Mail Speedy access when you dial “*298” from your desk phone Optional services for Unified Messaging and Readable Voice Mail Other Voice Mail Specifications We need to update the greeting in a voice mailbox, but prevent callers from leaving a message. Can we configure this with standard voice mail? Cox Business Voice mail offers multiple greetings options for you. The Extended Absence Greeting allows you to customize a greeting and select whether or not you want to prevent callers from leaving a message after the greeting plays. Press 5 from the Greetings menu to activate this feature.
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
Thank you for calling [LinkedPhone – Where Freedom Rings!]. You’ve reached us outside of business hours. Please select from one of the following options: [for business hours press 1; to leave a message press 2; if this is an emergency, press 0 to be directed to our 24-hour customer success team.] We are grateful for your call and we look forward to speaking with you soon!
There is nothing more frustrating than being given an alternative contact number and then not having enough time to note the details.
You can choose where you would like to store your voicemail and fax messages—in the Calling User Portal or to a specified email address as a .tiff file. 1
The next level would be the my customized greetings and that is an advanced topic and will not be covered in this document. We may in the future put some information out in a how to document.
Avoid playing music and the long message greeting. People don't have the time nor the patients to sit through a storybook greeting. They simply want you to return their call as soon as possible.
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
Allows emergency operators to automatically know the telephone number and address of the dialing party.
I appreciate your efforts at customer service. My clients receive the same impression and think better of my company.
You can also set the voicemail greeting for Call Queues and Ring Groups in 8x8 Admin Console by following the same steps - just edit the relevant Ring Group or Call Queue and follow from step 5.
Avoid too many promises – Avoid promises you can not keep – in this case, dates and timeframes for when you will 'definitely' return calls.