If you’re going to be out of the office on holidays or vacations, make that known in your voicemail so customers don’t think they’re getting ignored. Nothing is more frustrating to a customer than when they can’t reach you and assume you’re ignoring them.
1.) Herzlich willkommen bei Mustermann GmbH. Unsere Telefon-Hotline ist über die Festtage nicht besetzt. Genaue Öffnungszeiten erfahren sie auf unser Website unter www.mustermann.de - Wir bedanken uns für Ihr Vertrauen und wünschen Ihnen und Ihren Lieben erholsame Feiertage und ein gutes neues Jahr.
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3.) Welcome to the John Doe AG. Our offices in Berlin are now closed for a holiday. You can reach us on working days from Monday to Friday from 9am to noon and 1pm to 6pm. For general inquiries you can also send us an email to [email protected]. Thank you very much. We wish you a nice day - your John Doe AG.
Having your company name is obvious, but, a lot of people forget to include their website in the recording as well. Your website should be a strong asset to your business. In this day and age it is the place for a potential customer to get more information about your cleaning company and to get to know your Maid Service brand. This can be the difference between them answering the phone when you give them a call returning your voicemail message.
1.) This call may be monitored and recorded for training or quality assurance purposes
How many times have you gone through the following scenario: While working with a customer or engaged on an important call, you receive a new voicemail. You listen to the message, hoping to understand the caller’s name and issue correctly. And when the caller whizzes through the digits of their callback number faster than you can write, you have to go through the entire message again. Once this exercise has been completed, you call the person back, only to get their voicemail.
This is because when you smile, your vocal cords are being stretched differently, requiring different muscles and giving your voice a distinct tone.
If you are a self-employed business, it is especially important to sound friendly and welcoming.
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
Set up your voicemail boxChange or reset UB Voicemail PINChange your UB voicemail greetingAccess UB voicemail from any phoneManage voicemail from a browser (Web Inbox)Retrieve deleted UB voicemail messagesGet notified of new voicemail by emailForward voicemail to email (available by request)Message Distribution (available by request)Greeting Schedule (available by request)Caller Input (available by request)
Record your name to let callers know that they have reached the correct mailbox. To record your name: Connect to your mailbox. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections. Press 4, Setup Options. Press 3, Change Preferences. Press 1, Change Recorded Name. Record your name at the tone. Press # after recording your name. The system plays back the recording. To save the recording, press *. Record your personal greeting (standard greeting)
What happens here is when you apologize and sound genuine in your tone, your prospects would understand and leave their contact details for you to follow with them.
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
1.) Caro cliente, todos os membros da nossa equipe ainda estão ocupados com outros clientes, por favor, tente novamente mais tarde. Se você tem perguntas sobre nossos produtos ou sobre seu pedido, então não hesite em nos enviar um e-mail. Nosso time de apoio vai processar o seu pedido o mais rápido possível. Obrigado.
I really liked your (for paranormal) greeting…I am a Caulbearer and just made up one for me..having my phone voicemails change to a text…so put, Hi, I knew you would call, because I am gifted…so. leave some clues why you need to speak with me today…or something like that…don’t know what will happen…DAB