Calls diverted to the voicemail box of a department that doesn’t have active reception staff.
8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ” Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.
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4.) Dear caller, you have dialed the number of the joint practice xyz. Currently all our lines are occupied. We ask for your patience. You will be connected to the next available assistant as soon as possible.
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44. Hello, you’ve reached [X department] at [X company]. Our team is currently out of the office, but we’ll be happy to assist you when we return. Leave a quick message that includes a callback number and a team member will reach out within one business day.
9.) Benvenuti alla John Doe. Siamo spiacenti, ma nessuno è in ufficio al momento. Si prega di lasciare il vostro nome e numero di telefono dopo il segnale. Vi richiameremo al più presto possibile.
2.) Bem-vindo a John Doe seu parceiro de TI para as necessidades de negócios individuais. Por favor, pressione 1 para vendas, 2 para técnico, 3 para contabilidade, 4 para RMX, ou permaneça na linha a ligação será transferida.
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These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
If you've come to the Ninja Number site before, you may have noticed some differences…
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
18. “Happy holidays! [I’m, the team at X company is] away until [date], however, we’ll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful [day, week].”
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If you’re going to start with a common statement such as ‘Your call is important to us’ and the other statements you have heard, your prospects are going to walk away.
“Hi, this is [name]. I’m either on another call or am away from my desk. Please leave your name, contact details, number and your reason for reaching out and I will get back to you as soon as possible. Thank you for calling.”
3.) Buongiorno e benvenuti. Si prega di non riattaccare. Sarete connessi tra breve.