Here, the pet care company leaves multiple options to fulfill the needs of the callers. They also have the option for attending to callers with immediate needs.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
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"Voice mail has lost its appeal primarily because it's very much tied to the notion of the phone and your communication being tethered to a physical thing or a physical location," he says.
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3.) Сотрудник, с которым вы хотите связаться, по-прежнему занят с другим клиентом. Чтобы избежать длительного ожидания вы можете разместить ваш запрос и оставить ваши контактные данные. Мы свяжемся с вами в рабочее время. Огромное спасибо!
The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
Don’t be too hard on yourself. Chances are, that voicemail that you’ve recorded and deleted thirty times has been just fine. Your main goal is not to get in the way of the caller leaving a message, which is exactly what can happen if you overthink it or drone on too long.
14. Hi, you’ve reached [business name]. We can’t take your call at the moment, but if you leave your name and number, the next available team member will return your call as soon as possible.
Follow these steps to record your name and greeting, and to select which greeting you want callers to hear.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.
5.) Bem-vindo à caixa de correio pessoal de Dirk Schuster, empresa John Doe. Por favor, deixe uma mensagem com seu número de telefone após o sinal. Nós iremos lhe retornar o mais rápido possível. Para pedidos urgentes, por favor envie um e-mail para [email protected]. Muito obrigado pela sua ligação. Can be used on christmas holidays for example or to any other holiday. Kann aber auch für normale Ferien bzw. Urlaubszeiten genommen werden.
15. Hello, you’ve called [X Business Name]. We are currently closed. Our opening hours are [State opening hours]. Please visit our company website at [company website URL], or email us at [X email address]. If you’d like a callback, please leave your name and phone number, and our team will get in touch with you within 24 hours.
1.) Bienvenue chez l’AG de John Doe. Malheureusement, toutes les lignes sont occupées pour l’instant. Veuillez patienter. Nous serons avec vous.
Record a customized greeting to be played when people are sent to your voicemail, or use a standard greeting.
3.) C’est un service payant. Si vous restez sur la ligne que vous serez connecté à un technicien, sinon merci de raccrocher.
The following is available directly from the Mitel 3300 Help Files and can also be found here: