You can set when you would like to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls. 1
Follow these steps to record your name and greeting, and to select which greeting you want callers to hear.
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A good first impression goes a long way, and a voicemail greeting is the first impression to your business. An expertly crafted voicemail script lets your clients know you’re dependable, capable, and confident. An unprofessional voicemail script, on the other hand, can do the exact opposite.
On hold messages can be recorded for many purposes, such as promoting your business, answering FAQs or announcing important customer service information. It's important to be clear in the message you are trying to get across. Confusion leads to disengagement and reflects badly on the brand. Determining your callers' wait times is necessary to determine the required length of the on-hold message. Making the recording too short can lead to the message being played too many times. This can be repetitive and lose the caller's attention while they hold.
Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
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He says checking voice mail, with all the announcements, codes and prompts, took 10 to 15 minutes out of a day, not including the time required to call each person back.
Don't use humor – When recording a voicemail message, it is tempting to create an amusing message. However, even if your voicemail is for both personal and professional use, inappropriate humor could cause the caller to form a negative impression of you.
There is nothing more frustrating than being given an alternative contact number and then not having enough time to note the details.
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Record a voicemail that is as unique as your business, and add a human touch when creating the message. Encourage your caller to leave a message describing what their needs are.
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