As a customer service representative, you need to be as helpful as possible to your customer – even if you cannot speak to them in real time.
39. Hi, this is [your name]. I’m not at my desk right now, so leave a message and I’ll call you back within 24 hours.
.
Setting up your voicemail with these tips, shouldn’t take more than 5 minutes out of your day. Just put together a quick script that includes more information included in the list above then you currently have. Don’t worry about it being perfect; having the information available for customers is better than not!
5.) Estimados/as clientes/as, nuestras oficinas permanecerán cerradas del 24 de diciembre al 2 de enero. Podrá contactar con nosotros en horario habitual a partir del lunes 5 de enero. Le deseamos a usted y a su familia unas felices fiestas y un próspero año nuevo lleno de éxitos.
9.) Benvenuti alla John Doe. Siamo spiacenti, ma nessuno è in ufficio al momento. Si prega di lasciare il vostro nome e numero di telefono dopo il segnale. Vi richiameremo al più presto possibile.
Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
Here, the DUI lawyer ensures the clients are assured of help at the earliest and to tackle emergency situations he/she offers an alternate number.
1. Hi this is [you name], I’m either away from my desk or on the phone, please leave your name and number along with a short message and I’ll be sure to get back to you.
3.) Éste es un servicio de pago. Si se mantiene a la espera le transferiremos con un técnico. En caso de que no sea lo que necesita, por favor, cuelgue.
11.) Herzlich Willkommen bei der Mustermann GmbH, Leider erreichen Sie uns ausserhalb unserer Geschäftszeiten oder wir können Ihren Anruf momentan nicht entgegen nehmen. Wenn Sie uns eine Nachricht hinterlassen möchten, dann schreiben Sie uns bitte eine Email an [email protected] - Wir werden uns so schnell wie möglich bei Ihnen melden. Mehr Informationen über uns erfahren Sie auch auf unserer Webseite www.mustermann.de. Vielen Dank für Ihren Anruf.
You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support). If you’re unavailable during specific hours of the day, use the voicemail examples below for after-hours business calls.
“You’ve reached Mandy with More Homes Cleaned – Cleveland’s best maid service. We’re available between 7 am and 6 pm but can’t come to the phone right now. We’re looking forward to leaving you a sparkling home so leave a voicemail with your name, number, and a message and we’ll get back to you as soon as we can. You can also check out more information on our service at www.MoreHomesCleaned.com*”
Your tone will not sound welcoming or easy to listen to if the caller is side-tracked by listening to you sounding out of breath, which could be distracting, and at worst, slightly distressing.
You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.
10.) Olá e bem-vindo para John Doe. Por motivos técnicos, não podemos atender a sua chamada no momento. Obrigado por sua compreensão. Estamos trabalhando em uma solução. Se você quiser, você pode deixar uma mensagem em nosso site www.johndoe.de = Obrigado e até breve.
13. Hello, you’ve reached [business name]. All of our team members are busy at the moment, but if you leave a brief message, someone will return your call as soon as possible.
we are happy to help you, submit this Form, if your solution is not covered in this article.