As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
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5. Happy Holidays from GetVoIP! Sorry we couldn’t find one of the interns to answer your call, we’re all tied up trying to finish off this supply of Eggnog before the year ends. Feel free to check out our website, or even leave a message. We’ll be returning to the office after the New Year on January 2nd, and we’ll get back to you as soon as we can.
You’ve probably heard people argue that most consumers want to talk to a real person on the phone. Nobody likes speaking out loud to an auto attendant and trying to guess what it can understand. But according to ZipWhip’s survey of 1,000 consumers, there’s a different channel most people would prefer to use for customer service: texting.
(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
The information you want to put in your voicemail greeting should be concise enough for your prospects to get every bit of information they need. Leave the relevant information in a clear and precise manner.
7. Could you suggest some voicemail greetings, I’m all out. It would be better if you left it to me as a message after the beep.
Always keep in mind the people who will be listening to your professional voicemail greetings. What type of tone and information resonates with them?
What are the Best Call Centre Greetings? · 1. “Welcome to Lego Customer Service. My name is [INSERT NAME]. · 2. “Good afternoon! You're …
A custom greeting helps your business look bigger and more professional. Tresta makes it easy to record or upload the perfect greeting to your phone system.
What happens here is when you apologize and sound genuine in your tone, your prospects would understand and leave their contact details for you to follow with them.
Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.
21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
03Hello, this is [your name] of [your company/business]. I’m not able to take your call at the moment. Please leave your details and a quick message and I will get back to you at the earliest time possible. Thanks in advance. This voicemail greeting for work lets your customers or colleagues know that you are busy attending to other matters. It also reassures them that you’ll get back to them when you receive their message.
With most businesses closing for at least the Christmas-New Year break, it’s important to be prepared and know how to change the messages your prospects and customer hear when they call your business during that period.
Other features such as Call Forwarding, Find Me, and Enhanced Voicemail ensure customers can always reach you, even if you're working remote.
This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?