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There are a number of options for customizing your business voicemail greeting. A unique professional greeting helps your company appear personable and knowledgeable. You can organize your message to share information about your company's products, direct callers to the appropriate department, or even provide directions to your location.
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Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
As I was about to get into advising you on the best practices of voicemail recordings and greetings, here’s what was blasting in my ears: “I can’t keep on losing you / Over complications / Gone too soon / Wait, we was just hangin’”… I’ll let you make the parallel.
Hi, thank you for calling me. I apologize for not answering the phone at the moment. Please leave your name, number and message, and I will call …
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These steps to update the phone systems greeting apply to all Avaya systems including the Avaya IP Office 500. Dial access code for mailbox that you are recording Enter your password Dial “3” to go into setup options Dial “2” to start recording Dial “2” to stop recording Dial “1” to listen to and verify that you are happy with your recording Dial “3” to save your recording or Dial “4” to save your recording on an endless loop that does not allow a message to be left by incoming callers.
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To create or change outgoing voicemail messages for individual extensions or for a Ring Group (multiple extensions).
“Hi, you’ve called [name] at [XYZ company]. I’m currently busy [hiking through a rainforest, exploring China, climbing Mount Peru etc.] and so I can’t take your call right now. I won’t be back in the office until [date] and I look forward to hearing from you then.
When customers are trying to reach a specific person who is unavailable, personal business voicemail greetings can be used to make that personal connection or forward their calls to employees’ remote phones and numbers. VoIP Resources Small Business Tips Business Communications 10 Sample Call Center Greeting Scripts
On the Menu page, under both the Business Hours and After Hours tabs, use the drop-down to assign each keypad number to their function. Click Next.
Assign a Voicemail box for every user and group on your planReceive notifications through email and phoneRecord custom messages to address your callersPlans and Pricing
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.