Here’s the final step of the company greeting: give your callers the next steps. If they need to do something specific to get what they need, mention it now. Let them know if they’ll need to make a selection from a menu, or have their account number or member ID ready. You’ve got their attention at the beginning of the call, whether they’re dealing with an automated recording or an actual person, so let them know what information you’ll need right off the bat– it will save everyone time in the process.
A lot of businesses use interactive voice response (IVR) to field incoming calls. Also known as an auto attendant, IVR systems provide callers with a menu of options to request information or complete basic transactions. It’s mostly a self-serve process that a caller navigates via voice or their keypad, but it usually provides a path to speak to a real employee.
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3. Checking Voicemail on the Internet Visit XFINITY Connect online if you are an XFINITY customer and sign in with your User ID and password.
Provides a scheduling capability to forward calls to another number, voice mail or a do-not-disturb announcement during specified time intervals. Multiple schedules can be configured that suit your business needs.
Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
For Calls To, select a number or alternative number from the drop-down so that calls are forwarded when a call is received to this number in your organization that you define. 13
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VirtualPBX provides every extension owner in your company with custom routing. If the employee isn’t available, the call will go to the personalized business voicemail account for that employee as a result. In this way, each employee can have a business greeting for callers. Similarly, you can set up voicemail boxes for departments or your company as a whole. Even if the call goes to a phone that already has personal voicemail, we can make sure your business calls only go to your business voicemail system. People that call the employee’s number directly get personal greetings, those that go through VirtualPBX get a business greeting.
For customers in the Asia-Pacific region, the Caller ID Name field is auto-populated with the User Name. You cannot modify the Caller ID Name field. 1
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Text messaging has been around since 1992. Consumers expect you to have it. If you don’t have text messaging enabled on your landline, your customers won’t know that. Even after they text you, they may not know you didn’t get their message—they’ll simply assume you’re ignoring them.
"We are very happy with the quality of the translations and voice prompts On Air offers. On Air has a great selection of voice talents in all languages and customer service has been excellent which is why we have been using their services for the last 10 years." - Fylakti Baris, Operations, T3 Telecom Software, South Orange, NJ
That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
You’re ready to write up the company greeting that your staff and call center agents can use to best serve your customers.
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For Forward To, select at least one option from Default Phone Number or add a Different Phone Number. 11