As the COVID-19 coronavirus continues to affect businesses around the world, many offices are being forced to change their hours, reschedule appointments, and even send employees home to work.
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You’re ready to write up the company greeting that your staff and call center agents can use to best serve your customers.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
Any Number—Forwards all calls in the specified rule.
Our U.S.-based customer service team is always ready to support your business. Contact us anytime day or night - even on holidays.
Following the guest’s service at Charisma Inner Beauty in Wichita, Kansas, owners Robin and Bob Wolfe have an inspired way of following up: “To show our guests how much we appreciate them, our service providers are required to send a postcard to each new client. To connect the client to the experience they had in the salon, we spray the postcard with the Chakra Balancing Mist the client chose to experience during their service.”
4. Hi, thanks for calling GetVoIP. We would love to help you out in anyway we can, but these Holidays are keeping us from getting anything done! We will be returning to the office after the New Year on Jan 2nd, but feel free to head over to our website GetVoIP.com to learn what you can. Happy holidays!
On hold messages can be recorded for many purposes, such as promoting your business, answering FAQs or announcing important customer service information. It's important to be clear in the message you are trying to get across. Confusion leads to disengagement and reflects badly on the brand. Determining your callers' wait times is necessary to determine the required length of the on-hold message. Making the recording too short can lead to the message being played too many times. This can be repetitive and lose the caller's attention while they hold.
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If you leave us a message with your details, we will get back to you at the earliest possible time. Thank you for calling and have a good day.
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
Whether you’re making outbound calls to follow up with customers, confirm appointments, get approval for a service, or chase down leads, you have to expect that it will take a few calls before you actually get a hold of someone. This wastes valuable time your front desk receptionist or sales representatives could be spending on other critical tasks.
Since we like to give our customers what they want, we’ve been burning the midnight oil looking for a way to make personalized greetings that much easier to personalize.
21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
Your call is important to us and we will get back to you as soon as possible. Please leave your full name, contact details, phone number, and availability after the beep and we will call you back straight away. Thank you!”