Always keep in mind the people who will be listening to your professional voicemail greetings. What type of tone and information resonates with them?
Sorry, Chris and Susan aren’t here right now. Please leave your name and number after the tone. If you are calling regarding an outstanding debt, please leave your message before the tone.
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This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?
An excellent business voicemail greeting conveys your level of professionalism and competence while also providing your callers with a glimpse into your company’s culture and level of care. As minor as it may seem, your voicemail greeting can instill confidence and trust in your callers or it can be a cause for concern.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
Recording voicemail greetings for your business or personal life requires a separate list of priorities, because they are being used for two distinct purposes and will be heard by two very different types of callers. I have a friend with two cell phones - one for work, and one for personal calls - and if you call both lines, you would never know it's the same person. While the message on his personal line might not be ideal, he took the time to record a professional voicemail message for his business phone, which makes it stand out.
If you are a burglar, then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.
One feature of Voice Mail Message Notification Preferences will change in the updated platform—there will no longer be options for the disposition of voice messages related directly to message notification. Instead, messages will be kept as new even though the message may be delivered to an email address.
You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
Before you record your business voicemail greeting, be sure to rehearse it so you feel comfortable and don’t stumble around. You might want to write a script and practice a few times out loud beforehand.
It’s highly applicable for businesses that want to add a personal touch without having to record individualized greetings. It’s also great for people who want to address their friends and family more uniquely and warmly.
2. Hello you’ve reached Matt Grech, I’ll be out of the office for the next few days due to the holidays. Feel free to leave a message, or you can shoot me an email at Matt@GetVoIP if something urgent pops up. I’ll be sure to get back to you as soon as I return to the office. Happy holidays!
True emergencies - such as extraordinary weather - should be addressed in your voicemail if it impacts your business. Thank you for calling the Carona Surf Shop. We are currently closed due to the inclement weather. Our normal business hours are Monday through Saturday, 10 am to 9 pm. Please visit www.caronasurfshop.com to order merchandise and to check our schedule during the hurricane.
Faxes and voicemail messages are located in a shared storage area with a capacity of 35 MB, or about 1000 pages of fax messages. Make sure users are aware of the space available, and the need to have space for new fax messages and archive wisely.
We're relocating! Starting March 1st you'll find us at 440 W. Main St. Please stay on the line while we connect you.
“Thank you for calling (Brand Name), (tagline). My name is (agent name), may I ask who is calling? (client speaks) How can I help you today, (client name)?”
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.