Call Center Greetings · “(Company) Product Support, this is (name). How may I assist you?” · “Thank you for calling (company). This is (name), …
Custom Greeting—Upload an audio file, or record a greeting using the recording function.
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7. Hello, this is [your name] at [your company]. I’m currently out of the office, but if you leave your name, number, and a brief message, and I’ll return your call as soon as I get back.
07Thank you for calling [business name]. I’m out assisting other clients with their goals, at the moment, but look forward to attending to you. Please leave a message and I’ll return your call within one business day. To schedule an appointment press 1. This is an example of an industry-specific voicemail greeting. This voicemail gives specific and clear instructions to the callers.
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling. Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
4. List extension numbers of available departments or employees - whichever is applicable to your organization- so that your callers would immediately select the right option. For example:
15. Hello, you’ve called [X Business Name]. We are currently closed. Our opening hours are [State opening hours]. Please visit our company website at [company website URL], or email us at [X email address]. If you’d like a callback, please leave your name and phone number, and our team will get in touch with you within 24 hours.
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"I was unhappy with our service provider for the on hold music – which is listened to by citizens calling 311, Access Calgary, or any other City service or facility. I reached out to a counterpart at WestJet and he referred me to On Air. I must say that the customer service I received from the onset at On Air was night and day from what I had previously been accustomed to. They are extremely responsive, and very customer focused. I even had a late request for some holiday music and I had a new playlist in my hands in less than 24 hours. Fantastic! And most of all, Thank you!" - Kelly Brown, Telecom Engineer, Voice and Video Solutions, The City of Calgary, Calgary, AB
When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.
Since we like to give our customers what they want, we’ve been burning the midnight oil looking for a way to make personalized greetings that much easier to personalize.
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Website: https://www.talkdesk.com/blog/6-dos-donts-professional-phone-greetings/
Business voicemail greetings should be informative. The first message the customer hears should have the company’s name so they can be sure they have reached the right number.
We’ve pulled together some of the statistics we’ve found to be most valuable for exploring these questions and projecting the future of the business phone. As much as possible, we’ve traced these stats back to their sources and provided context (plus our own analysis) to help you understand their implications for your business.
Whether your goal is to reduce missed calls, spend less time on the phone, lower overhead costs, or provide a better customer experience, Numa is an excellent solution for businesses of all sizes. Numa gives your customers the choice to switch to a text conversation and then answers their questions via SMS.
This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?