Your phone system greeting is the first thing callers hear. Set the right tone from the very start with professional greetings.
- Hi, you have reached (company name). Sorry, we cannot answer your call at this moment. Please leave a message after the beep and we will return your call as soon as possible.
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You can’t just make any voicemail message and think that it’s going to be the right fit, your voicemail messages need to have the following tips below so that it can function as a lead capture when you’re not present.
Whether you need phones for opening a new office, supporting employees working from home, or it’s time to update your business phone system, we have done all of the research and tested over 25 small business phone systems to prepare the list of our best Top 5 most recommended business telephone systems. The manufacturer must be reliable, with a proven history and warranty support. Be the most affordable for a small business to purchase and maintain. Be future proof — compatible with standard analog landline telephone service or VoIP cloud phone service. Provides feature to transfer calls to a cell phone, a smartphone app, and supports mobile and home office employees. Must have the essentials: automated attendant call tree menus, voicemail to email, intercom, call forward, transfer, and music on hold.
There are many reasons why there could be a difference here, and neither study has any public-facing information about their sample size or demographics. How long people are willing to wait (or if they’ll even wait at all) could certainly vary from one industry, age group, or region to another.
Each greeting follows the same basic formula, but has different language and uses leading questions to set the tone of the call (and its priorities!) right off the bat.
It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
Customize your phone sysytem with personalized audio for your outgoing voicemail message, auto attendant menu and menu options.
Features like Call Waiting, Rollover Hunting, and Call Queue with Music On-Hold ensure your customers never get a busy signal.
Snap Recordings offers a comprehensive voice talent library. We have over 100 voice talents available, including male and female voices. Select a voice talent that best represents your brand for your business.
Download your FREE Phorest Two-Pager Cheat Sheet for Voicemail & Hold The Line greeting!
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Small business voicemail greeting examples. Creating a good voicemail greeting isn’t difficult, but creating a great one can be tricky. You don’t want to waste time, and you want to maximize the caller’s experience and exposure to your brand—all in about fifteen seconds and without making them hang up.
The key to your voicemail greeting is easy…It’s ENERGY! Practice having energy. An energetic voicemail is fun, and puts people at ease.
A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
Responding to voicemails is time-consuming. Fortunately, with the right greeting, you might be able to save yourself some hassle. If you don’t have an auto attendant, you can give callers the information they are looking for with your voicemail greeting. Of course, this means that your greeting may be a little lengthy, but that can work in your favor as callers will only stay on the line to leave a message if they still need assistance.