How to Make a Great Company Phone Greeting. Business Phone Customer Experience Customer Service Small Business Small Business Blog …
Typically, a good business voicemail greeting should comprise the following elements: A warm greeting. Your name, the name of your company and department name. Make an apology for being unable to take the call. Ask the caller to leave a message.
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“Hey! You’ve reached us here at [XYZ company]. All our team is currently out of the office for the holidays. We’ll be back to work on [date] well-fed and therefore eager to speak with you!
Everyone is always in a hurry, so giving them any relevant information or important navigation options upfront is going to be the best way to go. This is particularly important when the company greeting is used with an automation navigation system, where information isn’t as immediate. Can people dial an extension to get to their desired party? Let them know right away.
Some of the other common reasons people used click-to-call were because they wanted to talk to a real person (57 percent of respondents), or they felt they needed more information than they’d be able to find on the website (54 percent).
It’s sad to say, but waiting on hold has become so normalized that consumers assume that they won’t get the immediate service they need when they call a business. In a survey commissioned by Avochato, 92 percent of respondents said they expected to spend five minutes on hold before speaking to a real person.
Have your messages proofread by a Snap Recordings script specialist**. Your message will be reviewed and edited for any grammar & pronunciation issues by a professional proofreader before being recorded.
You could also just choose to create a fun message for all of your friends in your running group, for example:
-This is you-know who. We are you-know-where. Leave your you-know-what you-know-when.
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At Lavish Color Salon in Cleveland, Ohio, Owners Tracey and Anthony Cirino customize how the front desk answer the phones each month. For example, here's what they used in February for Valentine's: "Love is in the hair at Lavish Color Salon, this is Megan, how may I assist you?"
Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.
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Use these step-by-step instructions to set up your voicemail. And don't worry if you make a mistake — you'll always have the option of backing up and changing your response.
Assign an existing schedule—Select a previously created schedule from the drop-down.
Here are several tips to consider when setting up a professional voicemail greeting: