411 Locals monitored phone calls of 85 businesses for 30 days. Those businesses were spread across 58 industries, and on average, they were only able to answer 37.8 percent of all inbound calls. Another 37.8 percent of callers wound up in the business’ voicemail box, and 24.3 percent didn’t receive a response of any kind from the business. No one answered, and there was no chance to even leave a voicemail.
1. Make sure to use positive and anti-cliche wording; write your message in your own words and unique to your company. Here are a few examples:
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Juli Durante real estate, script samples, greetings 2 Comments As a real estate professional , you're always on the go. Whether showing homes and apartments to a prospective client or staging a home for sale, it's likely that you're out of the office quite often.
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1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
37. Hi, this is [company name]. Sorry we missed your call. Leave a message and we’ll get back to you shortly.
“Hi! You have reached [your business]. All of our staff are currently busy helping other callers. We understand how valuable your time is, and rather than keeping you on hold, we will make sure to call you back.Be sure to leave us a detailed message with your name and number. We will return your call within two business hours. Thanks!”
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.
Invite the caller to leave a detailed message. If there is certain information you need, make sure to include that information here.
Here’s what you should know about how consumers use and think about phone calls with businesses. 10) 60% of consumers choose to call local businesses after finding them on Google
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The script is relatively similar, but the doctor is including a good reason for not being available, so patients don’t feel like they’re being ignored. He’s also left another avenue for patients to get in touch if they need some urgent help.
After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”
Call your number from your phone, or use the quick dial to access your voicemail: Open the Phone app. At the bottom, tap the dial pad icon. Touch and hold 1 . If prompted, enter your voicemail password.
Keep callers on the phone with messages on hold. Make announcements while they’re waiting or being transferred.