Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
You’ve probably heard people argue that most consumers want to talk to a real person on the phone. Nobody likes speaking out loud to an auto attendant and trying to guess what it can understand. But according to ZipWhip’s survey of 1,000 consumers, there’s a different channel most people would prefer to use for customer service: texting.
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-Now I lay me down to sleep; Leave a message at the beep. If I should die before I wake, remember to erase the tape.
Hi, you’ve called [your name] at [X company]. I am currently out of the office, but please leave your name, phone number, and a brief message, …
At Salon Allure in Huntsville, Alabama, manners and etiquette are paramount, says Owners Michelle McGough and Paula Lecher: "We are Southerners, and 'Yes, Ma'am' and 'No, Ma'am' go a long way here. This tradition implies manners and respect for one another. We require our employees observe this tradition through their words and deeds, and our customers smile when they are treated with this time-honored deference."
Not everyone will observe the same holidays, and not every business or even member of your team will be around at the same time or even days. It is also completely possible that your business will stay open, but adjust operating hours. Either way, recording a personalized holiday greeting for your business can go a long way in improving your customer’s experience.
Staff at Centre Salon and Spa in Westminister, Colorado, pride themselves on being on time, but on the rare occasion when a stylist is running behind the front desk staff intervenes before the guest starts to fret, say Owners James Pacifico and Cathy Schafer: “We apologize for the wait time, thank them for their patience and give them a Service Recovery Card which can be used for a complimentary service on their next visit.”
-This is you-know who. We are you-know-where. Leave your you-know-what you-know-when.
That’s the risk you take when you use an ineffective communication channel. But texting gives you one less thing to worry about.
5. Road side cafe; you kill them and we’ll cook them. Leave your order and we’ll get back.
No one wants to listen to a two-minute voicemail greeting. Keep it short and upbeat and start with a simple “Hello! Thank you for calling
If you do not have an existing account with Voicemail Office and already have an internal voicemail or other type of system with another provider and just need a voiceover, we can also do any custom, professional recordings for you!
We look forward to serving you so please leave your contact info, details and reason for calling after the beep. We will call you right back!
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
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Here, the ophthalmologist is not in a position to receive a call. However, he/she makes sure the patient’s need is addressed.