Your voicemail needs to have relevant information such as your name, who the prospects are connecting to, the department you work in, why your not available to assist your prospects, when you will call them and related information, this is what the prospects would prefer hearing instead of dragging the voicemail messages speaking about your brand and more.
What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
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When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
The best resumes stand out because of choice of words, not because of qualifications. Everyone who...
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
Many people have a plain vanilla greeting, and often you're not even sure if you reached a human being or just a machine. "Hi, you've reached 555-1212. Leave a message." Who am I calling, and why should I care enough to leave a message with you?
Employee turnover is expensive. In a business where competition is stiff and profit hinges on excellent customer service, salon owners should consider this checklist for ways to create happier employees. Sponsored by Color Space Bookmark + How Lupe Voss Takes Face Framing to the Next Level
32. Hi, you’ve reached [your name] at [your company]. I’m away from my desk. Please leave your name, number and a message, and I will get right back to you.
Forward calls to a pre-determined number during a power outage or when the connection to the cable modem is lost so you will never miss a call.
Katy Gassaway and Jentry Petzold, owners of The Black Cat Salon & Spa in Kailua, Hawaii, says one of the most unique things about their salon is their hellos and goodbyes: ""Whenever anyone walks into or out of our salon, everyone, including everyone at the front desk and all the stylists, even those with clients, takes a moment to greet them or thank them. Our friendliness has actually startled some people!"
If you’re not dedicating resources to messaging channels right now, you're not serving your customers in the way they want you to serve them.
09/05/05 – jamie from sioux falls, SD: you have reached _____’s Voice mailbox my cell phone company charges me money for all these messages you leave me so I’m now charging you so please leave you’r credit card #, name, and experation date after the beep.
For Platinum and Maintenance Contracted clients, please use your normal contact numbers and process to contact us throughout the holiday period. (Your SLAs continue through the break)
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4. Vacation Day Voicemail Greeting. If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it.
Great price is only “great” if it includes great service. We want you to be our customer for life and we do that with amazing service that’s a great value. Our reputation for high-quality business phone solutions for more than 20 years continues to prove our commitment to putting customer service first.”
-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.