When you need to tell a client about a scheduling change, provide a quote, or send a billing reminder, you want to be confident that they’re going to get your message. If your email gets buried in their inbox or they miss your call, they’re not going to blame themselves when they show up in the wrong place at the wrong time or have different expectations for your service. They’re going to blame your business.
Your voicemail greetings give you an excellent opportunity to give your brand a personality and provide you with opportunities to make callers aware of special promotions or new products. The trick, of course, is to get your message across in a clear, concise, and professional manner.
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After helping tens of thousands of companies set up voicemail systems, we’ve learned that there is no set of rules defining what makes a great business voicemail, but there are definitely some key points that you should aim to hit. Before you hit the record button for your voicemail message, take some of these tips into account:
Given the choice, a lot of consumers would prefer to send your business a text than leave a voicemail.
Your business phone system is a crucial asset, and there are numerous ways you can use and improve it to better serve your customers and achieve your business goals. But it’s hard to make smart, strategic decisions without data.
38. Thanks for calling [company name]. We’re unable to take your call right now, but leave your details and we’ll call you right back.
Our Unlimited Users and Unlimited Minutes Plans give you full control over your Voicemail:
Phone-system greetings, on the other hand, are played to callers when the system answers a call; these greetings are controlled by the account administrator. To create a new auto-attendant greeting: ( NOTE: If you've just created a new auto-attendant, added extensions to it, and clicked Yes when asked if you want to update its greeting, start
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
Please leave your contact info, full name, and other details and I’ll call you back once I’m back in the [city/country/area]. Ciao for now!”
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In the side panel, under After Hours Auto Attendant, click Greeting. Edit Holiday Schedules for Auto Attendants
This voicemail greeting lets your customers or colleagues know that you are busy attending to other matters. It also reassures them that you will get back to them when you receive their message.
“Hi! You have reached [your business]. All of our staff are currently busy helping other callers. We understand how valuable your time is, and rather than keeping you on hold, we will make sure to call you back.Be sure to leave us a detailed message with your name and number. We will return your call within two business hours. Thanks!”
Here are some great examples of professional voicemail greetings that you can use in your business!
Create professional phone greetings for specific events and holidays to keep customers excited and connected with your business. Provide holiday promotions or advertisements to build customer loyalty, or simply let the caller know your business is closed in observance of a holiday.
Your clients don’t have a lot of time, and neither do you. Use the following short voicemail greetings to get to the point quickly and invite them to leave a message.