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Your phone greetings should reflect your company’s personality. As with any other business material, the best practice is to maintain a consistent voice. Make sure that the greetings in place follow the same brand guidelines as your marketing and sales materials.
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With Santa fast approaching and Summer vacations just around the corner, it’s time to start thinking about and planning your office break messages.
10. Nobody Misses The Clever Answering Machine Message. Connect Your Team All Under One Number, No Matter If They Are Working Down The Hall Or Across The Country.
Route callers quickly and efficiently with professional voice prompts in a consistent, clear and concise voice. close
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
***NOTE: These the above is the common way of updating messages, however Avaya phone systems can be heavily customised so these may not work for you. If you don’t know your access code or get stuck, please Call us on 1300 889 792 and press 1 for support.***
4. List extension numbers of available departments or employees - whichever is applicable to your organization- so that your callers would immediately select the right option. For example:
Selection of pre-recorded phone greetings and on hold messages: In order to select your desired phone message, please follow steps 1,2 and 3 in order . Our pre-recorded message packages are available in all common audio formats (mp3 / wave / alaw / ulaw / 16bit / 18bit). Special audio formats are …
Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.
1. YouMail. YouMail is one of the most popular and frequently used voice mail applications. You can also make an individual reply for each contact. Callers will get the information they need to hear from you – for example, you can give the most important people your other contact for communication.
When you have new voicemail, the Phone tab in the Skype for Business main window displays the number of your messages. See Contact Card opens the caller's contact card, which lists their phone number, email address, office location, and so on. Open Item in Outlook provides more information about the call.
Holiday Greetings. Auto-attendants with a customized holiday greeting can be a festive way to mark the occasion. If you have a retail business, create a holiday greeting to inform customers of any limited-time sales you are offering. If your office is closed for the holiday, be sure you state this in your message. 8. Advertise Holiday Sales
Call iQ is a game changer for me. Since I have starting using call tracking from Call iQ I have been able to ensure every marketing dollar I spend is well placed. I love the automatic email reports I receive
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.