You’re ready to write up the company greeting that your staff and call center agents can use to best serve your customers.
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So it’s no wonder that small and mid-sized businesses miss a lot more calls than enterprise-level companies.
To configure your IVR (Interactive Voice Response) options with a brand-new audio file greeting at any time. You can record and select greetings to play on specific holidays in advance. Let callers know that your office is closed for a holiday. (See this article to set up a holiday schedule for your Auto Attendant.) Promote special sales and offers for callers to hear on selected dates, before the caller selects a menu option. Prepare special IVR instructions for callers on specific dates, when you anticipate a high call volume.
4. Funny Voicemail Greetings. Hi, you’ve reached [your name] at [X company]. We are busy trying to save the world by [what your company does best]. If you want to learn more about how we do it, please leave us your name and phone number, and we will get back to you as soon as our mission is complete— which should be fairly soon.
We are actively reaching out to all patients who were affected by cancellations or changes by phone and email.If this is an administrative matter related to billing or appointments, we ask that you call us during our normal business hours. If this is an urgent matter concerning patient health needs and you need to speak to a provider on call, please press 1 and our answering service can help you."
Here, the DUI lawyer ensures the clients are assured of help at the earliest and to tackle emergency situations he/she offers an alternate number.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you.
Any Number—Forwards all calls in the specified rule.
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The most professional voicemail message should include a formal tone and specific instructions. For example, you may say “Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.”
2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
07Thank you for calling [business name]. I’m out assisting other clients with their goals, at the moment, but look forward to attending to you. Please leave a message and I’ll return your call within one business day. To schedule an appointment press 1. This is an example of an industry-specific voicemail greeting. This voicemail gives specific and clear instructions to the callers.
And remember, while you’re busy returning your calls, Blitz can be automating other parts of your sales process. We can assign leads to your staff or even send emails to your customers.
For Forward To, select at least one option from Default Phone Number or add a Different Phone Number. 11