Website: https://www.talkdesk.com/blog/6-dos-donts-professional-phone-greetings/
Business Phone Greetings 101. As a professional company, you want to get across the right message to clients, partners, customers, and others who call your business. For phone greetings to be successful, they need to be: Crisp. A crisp, clear voice goes a long way. The message needs to be clearer than glass.
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Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
With more and more calls going to voice mail, why not present the most professional and polished welcome possible to encourage detailed and informative messages that will improve the efficiency of responses.
If done tastefully, you can promote your products or services on your voicemail greeting without sounding pushy. In fact, it’s a great way to keep customers up-to-date on company events, sales, and other news. Be sure to keep it short and have fun with it.
Each greeting follows the same basic formula, but has different language and uses leading questions to set the tone of the call (and its priorities!) right off the bat.
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Your custom greetings are stored in your account for you to easily switch between messages for your menu greeting and menu items. Personalized greetings give your business a polished image. Easy to record or upload Multiple file formats accepted: M4A, MP3 or WAV Simple to switch between stored messages
“Leave a message! Dit dit dit dit dit, dut dut. Dit dit dit dit dit, dut dut… After the beep.”
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Jackie Manici, co-owner of Paul Kenneth Salon and Spa in Woburn, Massachusetts, says new guests to their salon are surprised by two things: “When they arrive, they see their names posted on our Welcome Board, and they are offered a latte, cappuccino or tea. Guests have actually posted on City Search about how special this makes them feel.”
(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
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For Calls From, select Any Number or Selected Numbers with at least one option from the following:
For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency. Those aren’t traits that any business wants to associate itself.