77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back."
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Whatever holiday voicemail greeting for business you decide to create for your office will definitely fall on your own personality, taste and environment. Just remember to follow some simple rules and to remain professional, you wouldn’t want to scare callers away without even a chance to speak to them directly! The Holidays offer a unique opportunity to extend the person ability of our greetings even further, and you never know, might just help you land your next deal.
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Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.
For Calls To, select a number or alternative number from the drop-down so that calls are forwarded when a call is received to this number in your organization that you define. 13
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Don’t be too hard on yourself. Chances are, that voicemail that you’ve recorded and deleted thirty times has been just fine. Your main goal is not to get in the way of the caller leaving a message, which is exactly what can happen if you overthink it or drone on too long.
The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
Turn this feature on via the account center to hide your name and number on all calls you make. You can also hide your number on a per-call basis by dialing *6 7 before making a call.
3. Business Voicemail Greetings. Hello, you've reached the Sales Department at [X company]. We can't take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
This voicemail greeting script is used to communicate information regarding changes to any business activities. It specifies how customers can communicate and do business with you during any transition time.
Voicemail Service Local Voicemail Service Toll Free Voicemail Announcement Only Line Read My Voicemail Question & Answer Line Automated Order-Taking
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
Website: https://business.comcast.com/help-and-support/voice/manage-your-business-voiceedge-voicemail-settings