When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need. Who have they reached? Did they contact the right person and the right business? Should they leave a message? When will you get back to them? Is there a better time for them to call?
A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
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Solution: Make it easier for callers to reach a real person. For example, if you have multiple phone lines, Spectrum Business Voice offers you the option of setting up an auto-attendant that answers your business phone and provides callers with a menu of options—such as particular employees or departments. This way, callers are more likely to reach the people who can help them. A hunt group is another voicemail feature: If one employee does not answer their phone, it redirects calls to another phone line in your business and can keep trying all the lines you have. It will only direct calls to voicemail if no one answers their line.
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
It’s highly applicable for businesses that want to add a personal touch without having to record individualized greetings. It’s also great for people who want to address their friends and family more uniquely and warmly.
Business 1300 works with many talented voice artists that have over 18 years’ worth of experience producing professional voice overs. Both of our female artists are very well spoken with clear voices. They also have the ability to sound young or mature, so they are extremely versatile in delivering the right message for your business.
The first impression callers experience. Make sure the phone prompts that welcome and guide the callers are clear, concise, and professional, with a voice that matches your brand and culture. You may not get a second chance.
Responding to voicemails is time-consuming. Fortunately, with the right greeting, you might be able to save yourself some hassle. If you don’t have an auto attendant, you can give callers the information they are looking for with your voicemail greeting. Of course, this means that your greeting may be a little lengthy, but that can work in your favor as callers will only stay on the line to leave a message if they still need assistance.
1. Answer your phone with a "Hello" if you don’t know who it is. Phone calls from numbers you don’t know could be a variety of people: friends, neighbors, family members, or acquaintances. To keep it neutral, answer your phone with a simple “hello?” if you aren’t sure who is calling. This gives the caller a chance to identify who they are right away. Keep your tone light and neutral as you answer the phone.
13. “Hi, you’ve reached [company]. We’re available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you’d like us to call you back, please leave your name and number after the beep.”
Text messaging has been around since 1992. Consumers expect you to have it. If you don’t have text messaging enabled on your landline, your customers won’t know that. Even after they text you, they may not know you didn’t get their message—they’ll simply assume you’re ignoring them.
Website: https://www.cox.com/residential/support/setting-up-voice-mail-greetings.html
Any Unavailable Numbers—Forwards calls from unavailable numbers.
Record a Professional Phone Message and Promote Your Business Brand Every Time Someone Calls On Hold Messages for Business from $39 Choice of Tones. Male or Female Voice Phone Recordings.
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If you leave me your name and phone number along with a brief message, I’ll get back to you by the end of the business day.” 4. Seasonal Voicemail Greeting Samples “Happy Holidays from [Company Name]! Please note that we will be out of the office on holiday break from [date] to [date]. If you are hearing this message, we are either with
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