For over 50 years, Gartner has been providing business executives with expert insights into a wide range of industries. They conduct original research on a massive scale, and in 2016, they reported that “various sources” had seen SMS open rates as high as 98 percent, whereas with email, you can expect open rates to look more like 10 to 20 percent (depending on your industry).
But people don’t like talking to robots. And IVR often forces people to listen to a lot of irrelevant information before they hear the option they’re looking for. And the thing they’re trying to do may not even be one of the choices!
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Here’s another funny one for those times you really want to lighten the business mood:
Get professionally recorded messages uploaded to use with features such as Auto Attendant, Business Intro Message and Voice2Email.
Make it funny! Now not everyone is the funniest comedian, and this time to practice a stand-up routine. No one wants to reach your voicemail just to be greeted with 15 knock-knock jokes. But you can easily add some humor, lighten up the tone a bit and try to leave people with a smile. Of course, keep it light – no dark humor here.
Sorry, Chris and Susan aren’t here right now. Please leave your name and number after the tone. If you are calling regarding an outstanding debt, please leave your message before the tone.
Take the time to listen to calls, call back if necessary, use your cell phone when you’re out of town, and take care of anything actionable listed in the messages instead of watching your mailbox fill in. This kind of attention to detail can go a long way towards building a good reputation and image for the business. Good luck!
For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency. Those aren’t traits that any business wants to associate itself.
Whether you need a few prompts in English or multilingual prompts for an elaborate multilingual IVR system, Holdcom has the experience to help your organization make a sound impression.
“Good morning and thank you for calling Orange Theory Fitness, this is Julia speaking. How can I help you reach your fitness goals today?”
(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
Here are 5 sample business voicemail greeting scripts that will leave a positive and personable impression on your callers.
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
Example: 'Thank you for calling [insert name here]. We're sorry we couldn't take your call this time. However, if you'd like to leave us a voicemail we will get back to you within [for example] 30 minutes of receiving this message. Alternatively, if you'd like to reach out by email you can do so at [insert email address]. Again, thank you for calling [insert company name]. We look forward to your message.'
38. You’ve reached [your name] at [your company]. I’m sorry, but I’m temporarily unavailable. Please leave your name and number, and I’ll return your call as soon as possible.
When a customer is standing inside your business, it’s easy to direct them to a desired action. But when they’re at home, at work, or on the go, how do you steer them toward the things you need them to do?
Instructions can also be found at www.coxbusiness.com/voice mail. The Voice Mail Quick Reference Guide will walk you through frequently used prompts and commands. After the migration of voice mail, will I be able to retrieve messages from my original voice mailbox?