You’re ready to write up the company greeting that your staff and call center agents can use to best serve your customers.
Our final sample voicemail greeting for business is the one to use when you want to discourage someone from leaving a message, for example, when you are fielding inquiries from job applicants. We hope that you have found these voicemail greetings for business informative, if …
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If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.
Keep it simple, concise and to the point. Callers won’t need your life story, and won’t want to wait around for a 2-minute greeting to end just so they can leave a message. Don’t hide the details, tell them where you will be, when you will be there, or when you won’t be there, and how to get in touch.
For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.
You are living in 2020 and you do realize that your prospects can come to you anytime, which means you need to be catering to them whenever that happens, at 3 am in the morning or even at 11 pm in the night.
It’s hard to answer the phones 24/7. But your customers don’t just call during business hours. And whether your employees are busy or everyone’s out of the office, it’s important to have somewhere to direct your overflow calls. Numerous phone answering services have evolved to support businesses by picking up the calls they can’t handle, including virtual receptionists, auto attendants, call centers, and text answering services like Numa.
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And that's it. Competitor products are complicated to set-up because you're buying a whole lot more than just voicemail to email services.
Thank you for calling BusinessCo. Unfortunately you have called us outside business hours. For more information on our products and services please visit our website at businessco.com.au. Alternatively, please leave your name, phone number and a message and we’ll return your call on our next business day. Thank you.
Upon signing-up, you will be assigned with a phone number from the city of your choice. When someone calls that number, they'll hear your pre-recorded greeting and can leave a voicemail after the beep.
1. Make sure to use positive and anti-cliche wording; write your message in your own words and unique to your company. Here are a few examples:
-So long as phones can ring and eyes can see, leave a message, and I’ll get back to thee.
4. You have reached [your business]. All of our sales representatives are busy serving other customers but we would like to return your call as soon as possible. For current pricing information or to check the status of your order, please visit us on the web at [your website]. Otherwise, please leave us a message with your name and number after the tone. If you would like to return to the previous menu, press the [key to main menu].
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
Turn “Thank you for calling” into “Thank for your calling PATLive.” You can then add a tagline, or pepper in branded language that your audience would appreciate. My local Kay Jewelers, for example, would answer every call with “Thank you for calling Kay Jewelers, home of the Leo Diamond,” and women’s clothing company Adore Me starts their greeting by calling callers “Adorables,” which is what they call their customer to create an inclusive, exclusive feeling.
Record and play the message while the caller is waiting to be connected. An excellent way to professionally introduce your business to the callers and set it apart from the competitors.