It’s imperative for any business owner and/or entrepreneur to have a professional, snappy and appropriate voicemail greeting for their business. Automated greetings will only help current customers stay in touch with you and you will create a great first impression on potential clients.
New guests to Eric Fisher Salons in Wichita, Kansas, also receive a special surprise: “To monitor the quality of the client experience we email new guests a thank you with a video-taped message from owner Eric Fisher and a link to complete a survey.” customer service salon business Salon Today 200 MoreSalon Management Salon Management Bookmark + Dvyne Beauty Lab Evolves to Stay Successful
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25.Thank you for calling [X company Company name]. Our representatives are currently unable to take your call as they are helping clients achieve [X goal]. We don’t want to take up your valuable time, so please leave us your name, phone number and message after the beep and one of our representatives will personally assist you within the next 24 hours. Have a wonderful day.
Simply speak into your phone or computer while recording a greeting with your business phone service. If you need to create your own audio file, the voice memo app on your phone should do fine.
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Guests calling into Studio Be Salon in Fort Collins, Colorado, are greeted by an auto-concierge designed to educate and entertain, says Owners Ian and Beth Weber: "We get tons of compliments on our phone system and are always thinking of ways to keep iit fresh. Give it a call right now (970-416-0400) and press 4 for a complimentary blowout or 5 for an instant confidence booster." (Editor's note: Go ahead and give it a call, we got Ian and Beth's permission.)
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
A Professional Greeting Can Make a Big Impact. Increase Customer Satisfaction. Leave a good impression on both your prospects and existing customers. First-time callers may be in the process of deciding whether or not to do business with you, while existing customers may be looking to solve an issue. Create a pleasant, yet brief recorded
2. Straight To The Point Voicemail Greetings. (Insert name) is either away from their desk or on another call. Leave your name, number, and a brief message and (insert name) will return your call within (insert timeframe.)
A professional voicemail greeting should be clear, easy to understand, a nice pace and friendly. Here at The Voice Realm we offer clients the ability to have a professional voice over talent audition their script for free. In general a voice greeting on your cell or landline should be limited to 30 seconds. The shorter the better.
The greeting can begin with an appreciation for the call or business. This helps customers feel valued and cared for. Stating the company’s or business’ name and then following it up with the company’s tagline or slogan is a good idea.
Hi, you’ve reached Customer Service. We are busy assisting other customers at the is time. Please leave a detailed message with your order number or customer ID, the reason for your call, and the best number to reach you. A Service Specialist will return your call as soon as possible.
Here, the ophthalmologist is not in a position to receive a call. However, he/she makes sure the patient’s need is addressed.
You might also consider giving them the option to skip your voicemail message completely by pressing another key (again, check with IT). You also want to make callers aware what you will return their call, instead of telling them that you will try to return their call--and let them know when you are likely to do it, if possible. If necessary, provide additional or emergency information in your voicemail greetings. My dentist, for example, lists his cell phone number for emergencies.
14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.