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The importance of voicemail in the customer care sector has not diminished despite the arrival of newer web technologies. VoIP applications let the businesses use voicemail service with flexibility, as it is. The users need not rely on extension terminals when they use VoIP services. A strong internet connection is a prerequisite and the pre-configured phones can be used – both for calling /receiving calls and for automated custom greetings. IVR feature redirect callers to the right virtual extension where their needs can be addressed. This can be done anywhere through a web portal access and an internet connection.

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For many, a voicemail greeting is the first impression a customer gets for a business. You need to make sure your company’s message matches your company’s image, so putting some thought and effort into your voicemail greeting is imperative. Wondering what it takes to come up with a proper business voicemail greeting? Here are 8 keys to creating the perfect voicemail recording. Click To Tweet
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day." .

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1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)

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Custom phone greetings audio files are fully optimized for the highest quality playback on every phone system.

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Your voicemail PIN can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.

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    Stephen Colbert asked Samuel L. Jackson to record his infamous voice on his outgoing message recording. Click here and listen on Youtube to what it would sound like if Mr. Jackson leant his voice to your voicemail recording.

    4. Hi, this is [your name]. I’m unable to take your call right now but leave your name and number, and I’ll get back to you as soon as possible.
    Below are examples of what to say in a voicemail message. Whether recording the message for a personal phone or a business line, these ideas will help. Using humor is appropriate in some situations, but humor should be avoided in situations including serious businesses where reputations could be damaged or people could become upset.

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    -So long as phones can ring and eyes can see, leave a message, and I’ll get back to thee.

    When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.
    Note: To change your Auto Attendant greeting in Account Manager, the legacy version of 8x8 Admin Console, click here.

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    Solution: Have voicemails transcribed into text format so they can be quickly read as well as stored on a computer like any text file. “Then you can search voicemails for keywords like ‘I need a quote’ or ‘price is too high,’” says Dan Baldwin, an information and communications technology consultant for business owners with ICTLA in Lake Elsinore, California. Spectrum Business Voice offers customers more than 30 calling features, including the ability to have voicemails transcribed and then viewed online.

    Website: https://www.att.com/ecms/dam/att/smb/help/pdf/ATTPhoneforBusinessVoicemailUserGuide3.6.2020.pdf
    Therefore, as a rule of thumb, it has been advised that business professionals should return calls within 24 hours. If for any reason a prompt callback is not possible, for instance, if it is known that the call may be lengthy and the individual does not have time to talk until another day or so, they should still leave a brief voicemail message to acknowledge receipt of the call and advise when they anticipate being able to have the discussion. Additionally, voicemail messages should be checked at least once a day, if not more.

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    19. Hi, you’ve reached [employee name]’s voicemail box. [Employee first name] no longer works for [company name]. Please call our main line at [phone number] and we’ll be happy to connect you with a current team member who can help.

    What’s more, according to WP Beginner, “more than 88% of local searches on mobile devices end up in a phone call,” so you don’t want to be caught off guard when a customer calls!
    At Omagi Salon and Spa, in Louisville, Kentucky, owner Marian Sang also has a surprise for new clients: “During the salon and spa tour, guests are invited to enter their name into a drawing for a free service which is given away once a month.”

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On the Greeting page, under both the Business Hours and After Hours tabs, choose whether you want to use the default greeting, upload an audio recording, or record your own greeting. Click Next. 8

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At Lavish Color Salon in Cleveland, Ohio, Owners Tracey and Anthony Cirino customize how the front desk answer the phones each month. For example, here's what they used in February for Valentine's: "Love is in the hair at Lavish Color Salon, this is Megan, how may I assist you?"

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A special high five to Margot Howard for her outstanding research and contributions to this article. We love working with and supporting like-minded entrepreneurs who are passionate about business success strategies. Thank you Margot! ❤️

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