You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
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In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
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Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
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While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.
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You can’t always get to the phone when clients, partners, investors, or colleagues call you. When this happens, a professional voicemail greeting helps you make a positive impression and tells them what to do next. There are a variety of ways to convey your message. If you’re not sure what type of message to record for your own voicemail box, here’s a definitive guide to get you started.
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Your voicemail greeting should be clear, succinct and to-the-point. You don’t have to put your clients through a sales pitch when they are trying to just get some information about your service or product.
42. Hi, you’ve reached [X company]. Our team is currently out of the office or assisting other customers. Leave your name, number, and a brief message so we can direct your call to the proper team member when we return.
Here at Voxist we are constantly working to improve the voicemail experience for our customers and their callers. We know that most carriers offer a standard, inefficient voicemail that is time-consuming and cumbersome to use, so we’ve made it our mission to stand out as a smart and personalized voicemail service that’s easy to navigate.