In the side panel, click Dialing Options. Edit Business Hours Schedules for Auto Attendants
I made this "grouchy voicemail" for whoever is tired of the boring old voicemail your phone service provides. I will have more funny voicemail greetings on
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With OpenPhone you can record your own voicemail greetings directly in the app, upload your own voice clips or simply type your voicemail script.
(This is why so many businesses use Numa to automate repetitive interactions—so every customer gets served.)
While they are listening to your voice, they are internally deciding whether or not it is worth their time to continue or hang up. Look at your voicemail message as its own short advertisement.
PLEASE NOTE: Business telephones like these can use landlines with our PBX mini-server OR upgrade to our all-inclusive, 100% managed VoIP digital service.
Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
When a customer is standing inside your business, it’s easy to direct them to a desired action. But when they’re at home, at work, or on the go, how do you steer them toward the things you need them to do?
"Thank you for calling [your business name]. Due to concerns for public health related to the COVID-19 Coronavirus, we have staff members working remotely and on shortened hours. We appreciate your patience as we reply to callers as efficiently as we can. Please note that our temporary office hours are [opening time to closing time]. Appointments scheduled through [end date] have been disrupted.
In the side panel, beside General Settings, click Manage.
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11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.” Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.
Does your company greeting accomplish everything it needs to create a satisfactory customer experience? Let’s take a look at four things your greeting should accomplish, and a few great examples of what this would look like.
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
You can ask your admin to change the greeting language for everyone in your organization. Your admin should see this topic for instructions: Change the default language for greetings and emails.
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