In this post, I’ll share what makes a good voicemail greeting — and the best voicemail greeting scripts you can use.
7. “Hi, this is [your name]. I’m either on a call or away from my desk. Please leave your name, number, and a brief message and I’ll get back to you. Thank you.”
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This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?
Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need. Who have they reached? Did they contact the right person and the right business? Should they leave a message? When will you get back to them? Is there a better time for them to call?
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-This is you-know who. We are you-know-where. Leave your you-know-what you-know-when.
This is a test. This is a test of the Answering Machine Broadcast System. This is only a test.
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If you want to make a custom, Hollywood’esque gesture in your next outgoing message, may we suggest having a booming voice introduce you. Imagine all of your callers being greeted as if they were watching a trailer for the next blockbuster hit.
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This is created by individual staff for their specific numbers or extensions. It is a great voicemail greeting for business when you are away from your desk.
Lecia has provided thousands of voicemail greetings, auto attendant messages, On-HOLD Messages, and IVR Voice Prompts recordings for small business owners and large corporations worldwide. Your voicemail greetings and messages can be recorded in most any format that is compatible with your phone system, such as .wav or mp3 files.
3. Always apologize for not being able to take their call Provide a sincere assurance that somebody will get back to them as soon as possible. For example:
“Hi there! You’ve reached [XYZ Company]. We are unable to take your call at the moment, but we want to hear what you have to say. Please leave your full name, contact details and reason for reaching out, and one of our staff members will get in touch with you within 24 hours. Thanks!”
Bryan Nunes of Blo in Raleigh, North Carolina believe it’s also important you know whom you speaking with, so he includes the name of the greeter in the script: “Thank you for choosing Blo, this is Tiffany. How may I assist you today?”