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Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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Thank you for calling [Company Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at 8 AM Eastern Time. If you would like to reach our Dial by Name Directory, please press 1. To leave a voicemail, please press 2. A representative will contact you upon our return. To repeat this menu, please press the # key. [If no response after a few seconds] Goodbye. Voicemail Greeting
-So long as phones can ring and eyes can see, leave a message, and I’ll get back to thee.
Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Create a new schedule—Create a new name for the schedule and select holidays for your organization. Generate Auto Attendant Reports
This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?
With customers ranging from single person entrepreneurs up to enterprises with thousands of employees, we're confident that, no matter your size, we can help you get more from your phone service. Start by comparing all VoIP Business Phone Plans or get a free demo by filling out this form. Of course, if you want to talk right now, we're standing by for that, too!
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Our professionally recorded messages are yours to keep and use as required. There are no recurring monthly fees.
4. Google Voice. You might already use a Gmail account for your business email, so why not get a free business phone number too! You can use the Google Voice app to make free phone calls and texts on the following devices
Call 855-270-5527 and find out why more businesses are choosing Suddenlink Business, or click "Contact Sales" to send us a message. By clicking this box, you agree to receive marketing emails from Suddenlink Business. You have the option to opt-out at any time. Please review our privacy policy for more information. Blog Growth MarketingGuidesLead GenerationLead NurturingProduct updatesSales Instantly engage users Talk to your customers, directly on your site, app and mobile devices.
-Hey! Sorry I missed your call. If you’re a telemarketer, then I’m definitely not sorry. If you’re not a telemarketer, then I’ll return your call as soon as possible.
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8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back.
No one wants to sit and listen to someone talking drone and monotone on a voicemail greeting. Remember to keep it upbeat and avoid sounding like a robot!
With Santa fast approaching and Summer vacations just around the corner, it’s time to start thinking about and planning your office break messages.