Website: https://support.sparklight.com/hc/en-us/articles/115010179367-Setup-and-Retrieve-Voice-Mail
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It’s important to note that you will typically be recording over any existing messages on your system. So if you have professionally recorded greetings you may need to have them reloaded into the system in the new year by a technician.
Of course, there are a few things you will always want to keep in mind when you are recording any message. First, a voicemail greeting can be your first impression, so you'll always want to take the time to think about what you'll say when you record it. You might want to write a script or just go over what you'll say in your head. Be sure to ask callers for their name, a message, and a call back number, or you might get stuck with "Hey, it's me, call me back" (I'm notorious for leaving messages like this). Be sure you practice speaking slowly and clearly as you deliver your short, to the point message. It's also a good idea to leave 1 to 2 seconds of silence before you begin speaking, so callers have time to absorb your message. Tags: resources, tips, greetings Recent Blogs Taking Your Presentations To The Next Level With Audio and Voice April 01, 2019 Tools to Support Message on Hold Production October 12, 2018 tips (186) resources (163) message on hold (154) marketing (118) customer experience (101)
Background noise can make it hard for the person calling in to understand your greeting. Limit the noise around when you record your message!
Creating a professional voicemail greeting isn’t complicated, but you need to keep a few things in mind to ensure success. The following tips will help: Be friendly and welcoming - let your company's personality shine!; Have a clear voice, speak at a slow to moderate pace, minimize background noise; Ensure the greeting is human and approachable; Keep the greeting short and informative; Ensure the greeting doesn’t sound robotic or unnatural; Show your gratitude for the call by saying thank you; Manage expectations by clearly stating when the client can expect a callback.
Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
Keep callers on the phone with messages on hold. Make announcements while they’re waiting or being transferred.
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
Don’t wait submit your script and receive an instant no-obligation price quote online!
Velaro’s data is older, but they made an interesting finding that has probably only become more relevant in the years since: younger adults were less willing to wait on hold for any length of time. 40.8 percent of adults between 18 and 24 wouldn’t wait on hold at all, whereas only 27.7 percent of adults over 65 were unwilling to wait.
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Not everyone will observe the same holidays, and not every business or even member of your team will be around at the same time or even days. It is also completely possible that your business will stay open, but adjust operating hours. Either way, recording a personalized holiday greeting for your business can go a long way in improving your customer’s experience.
Each recording is customised to suit your business requirements. You can choose from a range of tones, voice artists, or create a custom script for your on hold message.
So long as phones can ring and eyes can see, leave a message, and I’ll get back to thee.
A single, professional voice across all your IVR and ACD solutions and platforms, reflects on your brand, culture and the quality of your organization.
Here are several tips to consider when setting up a professional voicemail greeting: