Is there an average wait of five minutes, but a live chat option online that may be more convenient for them? It’s ok to mention that, too. Anything that will allow you to best serve your customers should be mentioned upfront, because it gets them where they need to go as quickly as possible, which leads to happier customers in the end.
Assign an existing schedule—Select a previously created schedule from the drop-down menu.
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Route callers quickly and efficiently with professional voice prompts in a consistent, clear and concise voice. close
Other employees can set up extension mailboxes individually; however, an office administrator can set up two or more mailboxes and navigate between them.
There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
Through our website's intuitive message creation tools, we make writing your messages easy! Create company greetings, introductory greetings, announcements, specialty messages, voice prompts, on-hold messages and any other message that you might need to support your phone system. A full library of script examples and guides for best practices are available for you to use.
9. “Hi, you’ve reached [your name]. I’m unable to come to the phone right now. But if you leave your name, number and a short message, I’ll be sure to call back.”
-Hi, this is ______. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.
Choose words and expressions that complement your business, brand and industry. As an example, a construction company would use words and expressions that convey high quality and solid workmanship; while a florist would use sensory descriptions that arouse smell and beauty.
When the phone line is busy or the line is not answered, the call will be redirected to the number you specify, voicemail or a do-not-disturb announcement.
“Hello, you’ve reached the special agent Bond. James Bond. Okay okay, it’s actually [last name]. I’m currently away saving the world on a top-secret mission but I will get back to you as soon as possible. Please leave your name, contact info, number, and availability and I’ll call back as soon as I’m done helping M16. Have a great day. [last name] out!”
Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.
41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.
-If your phone has a gangsta rap ring-back tone, then I might wait for you to answer.
From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features. 2 3
Work Phone — Cell Phone — Home Phone. If you have a voice mail system in the U.S. or Canada that you can call into to record a voice greeting — which is almost every phone — then you can easily upload your professional voice greeting using our Do-It-Yourself call attendant!
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