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Written by Aja Frost @ajavuu
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38. You’ve reached [your name] at [your company]. I’m sorry, but I’m temporarily unavailable. Please leave your name and number, and I’ll return your call as soon as possible.
We are unable to come to the phone right now. At the tone, please leave your name, number, and Master Card, Visa, or American Express account number and we’ll get back to, pending credit approval.
When the phone line is busy or the line is not answered, the call will be redirected to the number you specify, voicemail or a do-not-disturb announcement.
Note: To change your Auto Attendant greeting in Account Manager, the legacy version of 8x8 Admin Console, click here.
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For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.
Prospects want to feel confident that they have contacted a professional, that the company values their call, and they have made the right choice. So be friendly but not too blunt.
If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.
"Awesome job, your team are rock stars. Music and voices work well together, has nice flow/transition. Thank you for your service, Dave. "
Phone-system greetings, on the other hand, are played to callers when the system answers a call; these greetings are controlled by the account administrator. To create a new auto-attendant greeting: ( NOTE: If you've just created a new auto-attendant, added extensions to it, and clicked Yes when asked if you want to update its greeting, start
Once a rule is created, you can enable or disable a rule using the toggle beside the rule in the table. You can also change or delete a rule at any time by clicking Edit or . Edit Dialing Options for Auto Attendants
Expand your message with 'We're sorry we couldn't take your call this time.' The inclusion of 'this time' or 'on this occasion' suggests that the voicemail is the exception rather than the rule.
If you are recording a voicemail message for business, be sure you include your name and your company's name, so people know who they are calling and were they are reaching them. If you do not include the business name, they may think they have mistakenly called you at your personal number. You will also want to make sure to give callers the option to speak to someone who is currently available, an operator or other representative, by pressing a certain key (check with IT personnel to see what this might be).
You’re cross-launched to the Calling Admin Portal where you can generate an auto attendant report. For more information, click here.
01Hello this is [your name], I’m either on another call or away from my desk. Please leave your details, along with a short message and I’ll get back to you. This is created by individual staff for their specific number or extensions. It’s a great voicemail greeting for work when you are on another line or away from your desk.