While missed calls aren’t ideal, you can let your caller know you’re still there for them by having a great voicemail greeting. The best business voicemail greetings let your customers (and potential customers) know why you’re not available and how they can best get in contact with your business. They are also short and to the point. You usually want to keep your greeting between 6 and 24 seconds long so callers don’t hang up halfway through.
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Listening to a mailbox full of voicemail recordings can take valuable time out of your day. But hearing each one all the way to the end is necessary in order to get the information from it.
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Voicemails don’t necessarily have to be monotonous or extremely jazzy or funky. What you should be looking for is a balance between the two. Whenever you call someone and their voicemail greeting is playing, it tells you a lot about who they are, as a person. Which is why, you’ve got to put a little bit of “you” when it comes to voicemail. And the best part about all of this is, since you couldn’t come to the phone, at least the callers are having a good time listening to the message.
Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive. Here are a few notes on how to leave the best greeting possible, along with some voicemail message examples you can use in your own company!
The most professional voicemail message should include a formal tone and specific instructions. For example, you may say “Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.”
Prospects want to feel confident that they have contacted a professional, that the company values their call, and they have made the right choice. So be friendly but not too blunt.
In this quick guide, we’ll take a look at what makes a good business voicemail greeting, breaking it down into the elements that every voicemail greeting should contain.
If you’re going to ask someone to wait to listen to your automated navigation system, it’s a good call to let them know they’ve reached the right place and to add a little bit of branding and personality to your call. This is the next step of getting the call on the right track.
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37. Hi, this is [company name]. Sorry we missed your call. Leave a message and we’ll get back to you shortly.
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Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
4. List extension numbers of available departments or employees - whichever is applicable to your organization- so that your callers would immediately select the right option. For example:
Some people might be willing to call you again later. But everyone else is either going to just give up or turn to one of your competitors.
1. Hi this is [you name], I’m either away from my desk or on the phone, please leave your name and number along with a short message and I’ll be sure to get back to you.