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The first impression callers experience. Make sure the phone prompts that welcome and guide the callers are clear, concise, and professional, with a voice that matches your brand and culture. You may not get a second chance.
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Click here to watch the Youtube video of Adele singing an acapella version of “Hello.”
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
Whether you need phones for opening a new office, supporting employees working from home, or it’s time to update your business phone system, we have done all of the research and tested over 25 small business phone systems to prepare the list of our best Top 5 most recommended business telephone systems. The manufacturer must be reliable, with a proven history and warranty support. Be the most affordable for a small business to purchase and maintain. Be future proof — compatible with standard analog landline telephone service or VoIP cloud phone service. Provides feature to transfer calls to a cell phone, a smartphone app, and supports mobile and home office employees. Must have the essentials: automated attendant call tree menus, voicemail to email, intercom, call forward, transfer, and music on hold.
1. Answer your phone with a "Hello" if you don’t know who it is. Phone calls from numbers you don’t know could be a variety of people: friends, neighbors, family members, or acquaintances. To keep it neutral, answer your phone with a simple “hello?” if you aren’t sure who is calling. This gives the caller a chance to identify who they are right away. Keep your tone light and neutral as you answer the phone.
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https://soundcloud.com/phorest-salon-software/sets/phorest-salon-software-salon-voicemail-messages-examples
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP.
Our ticket support desk will be manned throughout the break during by a skeleton team; so please feel free to submit any and all your support tickets via [email protected]. (Please allow up to 2 business days for a response)
-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
Solution: Have all voicemails automatically emailed to you as sound files. This also ensures you are notified quickly when any new voicemails are left. Spectrum Business Voice offers this as a free service to its customers. Voice messages are attached to the emails as mp3 sound files, and recipients simply click on the email attachment to start listening.
Back in the day, voicemail was one of the most reliable ways to leave a message when you couldn’t get a hold of someone over the phone. But the way we use phones has changed dramatically over the last couple of decades, and voicemail has largely stayed the same.
9. OK, so I followed all the instructions that came with the machine. I pressed all the necessary buttons. So… now what? I… am… so… confused. Could you please… beep.
6. Keep Your Recording Up to Date. If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.