Once in the salon, staff at Blu Salon Aveda in Arcadia, California, Owner Kim Hansen offers both a unique greeting and a parting gift: “Our guests are greeting with a smile, hot scented towels, cups of comforting tea, or if it’s cocktail hour—Blue’s Cocktail of the Month. Within 48 hours of the service, clients are contacted and asked how they are enjoying their new look and offered a complimentary blowout to enjoy in the next two weeks.
Information: Your business voicemail should provide all the information the caller needs. ...Validation: A great professional voicemail greeting should thank the caller for their call and apologize for missing it. ...Motivation: The aim of a professional voicemail is to keep the caller on the line long enough to listen to your message. ...
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8. Hello, you’ve reached [your name], [your job title] at [your company]. I’m sorry for missing your call, but if you leave a message that includes your name and contact information, I’ll get in touch as soon as I can.
It’s sad to say, but waiting on hold has become so normalized that consumers assume that they won’t get the immediate service they need when they call a business. In a survey commissioned by Avochato, 92 percent of respondents said they expected to spend five minutes on hold before speaking to a real person.
"On Air once again delivered in a short time-frame and also ensured that all recordings are of immaculate quality. Many thanks and appreciation to them for their effort! I am very happy with the outcome – nice to work with On Air!" - Roline Malan, Learning & Development Advisor, MNP, Calgary, AB
The last thing is uniqueness. How many other people can you name who have the same greeting as you? If the answer is more than 1, you're not being unique enough. Think about this as your signature where people think of you when they hear it. My friends leave me messages that tell me to make it a great day because I've added that as my signature to all my voicemail greeting. Feel free to share yours with me by calling 414.640.7445 anytime. Don't be surprised if I actually answer the phone though!
4. Include Other Contact Methods. If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting.
5. iNum. For free international business calls, you can give iNum a whirl. You will be assigned a phone number with an (883) global country code for voice and SMS communication.
Promote your business to the callers while they're on hold. Inform them of your range of products and services, their benefits and how they can help them. Or just re-enforce your branding with some pleasant background music.
Rollover Hunting is a feature that is managed by the Account Manager or Phone Manager. It allows incoming calls to your primary phone line to roll over to the next available line and, if al l lines are busy or not answered, the call can roll over to voicemail. It will hunt through all lines in the group once to find an idle line. You can configure multiple hunt groups and the number of rings before the call is routed to the next li ne. Each hunt group must have a minimum of two lines and a unique primary number. There are three hunt sequence options:
12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.
Simply exercising good manners when it comes to the receipt of voicemail can go a long way for the success of a business. If a company’s voicemail message is “Your call is important to us,” they should live up to those words by treating each voicemail as a high priority.
5. Away/Vacation Voicemail Greeting Samples. “Hello, this is [Name] at [Company.] I will be out of the office for the week of [dates]. Please leave your name, number, and the reason for your call, and I will reply within 24 hours of my return. If you prefer, you can try me on my cell, [number].
10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
Yealink is once again at its innovative best, with the release of the T5-Series IP Phones. These phones are designed specifically for users who expect integrated communication to come with excellent functionality, great value, and ultra-smart design. And its Acoustic Shield feature eliminates background noise in open offices.
3. AT&T Voicemail Viewer. In case you still have a landline phone with voice mail function, AT&T Voicemail Viewer will help you even remotely track calls and messages.
When a customer is standing inside your business, it’s easy to direct them to a desired action. But when they’re at home, at work, or on the go, how do you steer them toward the things you need them to do?