When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.
-Hello? Oh hey wait a minute I can’t hear you… Sorry, hold on… Nope, still can’t hear you. You want to know why? Because I’m not here right now. So leave a message at the beep.
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3. Line2 – Second Phone Number. Line2 allows you to text and call from a private number using Wi-Fi, 3G/4G. You can call and text the US and Canada without any international roaming charges.
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The pet care service providers get calls from pet owners at odd hours or when they are busy attending to their chores. So, resorting to voicemail services is necessary for such businesses. Below is an excerpt from a voicemail for a pet service entity:
13Please repeat the captcha below [utter captcha] to confirm you are not a robot before being allowed to leave a message at [your name]’s voicemail. This is a great copy of the internet’s way of cracking down on spam and robots. Callers will be left repeating the captcha unknowingly. If you are looking for ransom, I can tell you I don’t have money, but what I do have are a very particular set of skills. Skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you leave me a voicemail, then that’ll be the end of it. I will not look for you, I will not pursue you, but if you don’t, I will look for you, I will find you and I will call you. This is a classic line from the movie Taken (without the violence). Your callers will always get startled at the threat initially but will surely leave them in jitters as they drop a message in your voicemail. This is a classic trick and one that is both funny and frustrating. Watching people continue to speak as if you’re there is funny. Make sure they know when to leave a message though. You may also like 10 Great Templates: How to Say Thank You for Your Order to Customers
After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”
There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
You can ask your admin to change the greeting language for everyone in your organization. Your admin should see this topic for instructions: Change the default language for greetings and emails.
Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
One of the most challenging aspects of writing for speech is optimising text to be read aloud and recorded. On paper, long, complex sentences are easily accommodated. When read out aloud, the same sentences can sound awkward and confusing.
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12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.
Before you record your business voicemail greeting, be sure to rehearse it so you feel comfortable and don’t stumble around. You might want to write a script and practice a few times out loud beforehand.
Along with custom greetings, Tresta includes over 20 powerful call management features at no extra charge.
To allow callers to dial an extension without a menu prompt, check the Enable extension dialing without requiring a menu item check box. 7