This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?
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After you state your name, ask the customer for theirs. It’s a natural transition, and it will lead you seamlessly into “Alright, Gary, what can we do for you today?”
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18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.” Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.
If you’re not dedicating resources to messaging channels right now, you're not serving your customers in the way they want you to serve them.
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“Hi, this is [name]. I’m either on another call or am away from my desk. Please leave your name, contact details, number and your reason for reaching out and I will get back to you as soon as possible. Thank you for calling.”
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Of course, your phone rang because someone wanted to get in touch. They got your voicemail because you were busy or just not there. If you section off a block of your day to check voicemails, let the caller know so they can expect a time for you to return their call. People will leave more details if they know someone will check it later.
This is the message that your customers hear when they call during business hours. Greetings often have a short welcome message and list the menu options.
Most people do leave me a message, most laughing by my request for their favorite 80s something or other, and then they tell me what they need. I call them back as soon as I can with the same energy as I have on my voicemail greeting. After all, who wants to talk to someone plain vanilla boring? Not me!
Website: https://www.evoice.com/support/phone-system/auto-attendant/greetings/create-edit-an-auto-attendant-business-greeting
Need help recording a professional sounding greeting for your business? Contact us with your pre-written script, and a member of our voice talent team will be happy to record it for you for free.
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
12. Hi, this is [your name]. I’m away from my phone at the moment, but leave a message after the tone so I can get back in touch later today.