With Santa fast approaching and Summer vacations just around the corner, it’s time to start thinking about and planning your office break messages.
When you have new voicemail, the Phone tab in the Skype for Business main window displays the number of your messages. See Contact Card opens the caller's contact card, which lists their phone number, email address, office location, and so on. Open Item in Outlook provides more information about the call.
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32. Hi, you’ve reached [your name] at [X company]. Our office is currently closed until [X date]. Please leave us your name and number, and our team will get back to you as soon as possible. Enjoy [X holiday].
Voicemail messages are important, they solve the basic issue of not missing out on any leads.
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On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings. Skype for Business calls your voicemail and guides you to record a personal greeting.
If you choose to do this, make sure you develop a discipline. If you say you return calls within 2 hours, it needs to be 2 hours. Delivering on what you promise is what’s going to make your customer service stand out when it comes to busy times and people reaching your voicemail.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
Challenges never cease to arise when managing a business. Voicemails are often one of them, as they are rushed or fall under the shadow of more pressing matters. However, a salon voicemail greeting is an unmissable opportunity from a marketing point of view. It is as important as your website, your social media presence or even your logo! It’s part of your shopfront. Make sure it’s working FOR you, not AGAINST you.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
“Hi, you’ve called [name] at [XYZ company]. I’m currently busy [hiking through a rainforest, exploring China, climbing Mount Peru etc.] and so I can’t take your call right now. I won’t be back in the office until [date] and I look forward to hearing from you then.
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After all, a professional voicemail recording boosts your credibility, makes you seem more competent, and encourages whoever's listening to it to continue the relationship.
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.
Solution: Voicemail should be a part of your company’s overall phone system, Baldwin says, so you can maximize functionality and integrate it with other tools and business applications. “If your voicemail is separate because it’s stored solely on your mobile phone, you need to get it off that and put it on the messaging app that comes with your business voice phone service,” he says.
Your voicemail doesn’t have to be monotonous or impersonal. What you need is something that is unique to you but works in a professional manner.
We know what it’s like to build a business from the ground up, and we understand the importance of a good support system.