Your phone greetings should reflect your company’s personality. As with any other business material, the best practice is to maintain a consistent voice. Make sure that the greetings in place follow the same brand guidelines as your marketing and sales materials.
Tone - select the right tone for your business brand. If your target market are young millennials, then the script would most likely include some slang words, be quite laid back and the script would be recorded in an energetic tone. If you primarily service the business market, then the script would be more articulate and recorded with a more professional tone.
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Hello, you have reached X (service provider). Unfortunately, all our agents are engaged in talking to other customers. You can stay online or to resolve something urgent, try our live chat service. You also have the option of leaving your name, ID and number and our agents will revert to you at the earliest.
Random facts could include their favorite movie, vacation spot, candy, or television show. Regardless of what you choose, it will surprise your caller and more than likely make them leave a message if they were considering hanging up.
*Quick Tip* If you have your very own salon app, then make sure you mention that in your voicemail as well! For more ideas on salon app marketing, click here.
You’re ready to write up the company greeting that your staff and call center agents can use to best serve your customers.
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
With that said, we thought it would be a good idea to provide you with a few examples of voicemail greetings. As you read through these, keep in mind that the effectiveness of your voicemail greeting is one-quarter what you say, and three-quarters how you say it.
Voicemail Service Local Voicemail Service Toll Free Voicemail Announcement Only Line Read My Voicemail Question & Answer Line Automated Order-Taking
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
Hello! Thanks for calling [LinkedPhone’s Customer Success Team]. We are currently helping other customers achieve their goals and want to do the same for you! Please leave a message with your name, number, and a brief description of how we can serve you. We promise to return your call [before close of business today]. In the interim, you can also check out our website at [linkedphone.com] for helpful answers to our most common requests. Thank you.
No one should be calling during the holidays, and yet some people do. When you’re out for the holidays, create a voicemail greeting that communicates the cheerfulness of the season while still staying professional.
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Hello! You have reached the voicemail of John Doe . Please leave your name, phone number, and a brief message and she will return your call as soon as possible. Thank you and have a great day.
https://www.onsip.com/voip-resources/smb-tips/business-voicemail-greetings-5-sample-scripts
You can’t always get to the phone when clients, partners, investors, or colleagues call you. When this happens, a professional voicemail greeting helps you make a positive impression and tells them what to do next. There are a variety of ways to convey your message. If you’re not sure what type of message to record for your own voicemail box, here’s a definitive guide to get you started.