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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
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This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!
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An excellent business voicemail greeting conveys your level of professionalism and competence while also providing your callers with a glimpse into your company’s culture and level of care. As minor as it may seem, your voicemail greeting can instill confidence and trust in your callers or it can be a cause for concern.
-(Very long pause) Wait! Please don’t hang up! I want to hear what you have to say.
What are the Best Call Centre Greetings? · 1. “Welcome to Lego Customer Service. My name is [INSERT NAME]. · 2. “Good afternoon! You're …
Back in 1997, Seinfeld’s character, George Costanza, attempts to avoid a breakup call from his girlfriend and we hear his comical outgoing machine recording.
For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency.
Another great thing you can do in your voicemail messages is to leave a few spaces for your prospects to record their message, most of the prospects will do it because they know they will be reached out sooner given the situation of their need.
10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
Here’s a generic business voicemail greeting example: “Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.” The above greeting is a professional voicemail script used by many growing and established businesses.
The way the salon and spa makes a client feel can make a more important impression than the results of a new cut and color or a rejuvenating facial. How a guest is greeted on the phone, welcomed when they walk in the door, and eased through check out is an integral part of the service and plays and important part in whether or not the guest chooses to return.
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Please take a moment now to listen to the sample voices available to record your greetings below. It is important that you listen to each of the clips in full to hear the voiceover talent’s voice range and to get an idea of what sound you would like for your business voicemail greetings or on-hold announcements. Karen is our most requested female voiceover artist and has a range of voice abilities. Charles’ deep voice and clear presentation will give your callers a trusted first impression.
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